nAbout the Company

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nAbout Credgenics: Credgenics is a leading SaaS-based collections and debt resolution platform, empowering financial institutions, banks, NBFCs, and fintechs to optimize recoveries through automation, AI, and data-driven insights. We help businesses enhance efficiency, ensure compliance, and maximize collections.

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nAbout the Role

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nRole Overview: We are looking for a Product Enablement Specialist to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption.

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nResponsibilities

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nClient Training & Onboarding:

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- Conduct detailed product demos and training sessions for clients after onboarding.
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- Customize training sessions based on client requirements and industry best practices.
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- Develop training materials, user guides, and FAQs for a smooth onboarding experience.
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nCollaboration & Coordination:

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- Work closely with Sales, Customer Success, and Product teams to understand client requirements and tailor training accordingly.
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- Act as a bridge between clients and internal teams to ensure smooth implementation.
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- Gather feedback from clients and provide insights to the product team for feature enhancements.
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nProcess Optimization & Support:

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- Continuously refine training programs to improve client understanding and adoption.
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- Monitor client engagement and provide additional support where needed.
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- Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements.
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nQualifications

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- 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI environment.
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nRequired Skills

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- Solid communication and presentation skills to effectively conduct product demonstrations.
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- Ability to simplify complex concepts for diverse client teams.
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- Experience working with cross-functional teams (Sales, CSM, Product, and Tech).
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- Proficiency in training tools, LMS platforms, and CRM systems is a plus.
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- Passion for customer success and problem-solving mindset.
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nPreferred Skills

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- Proficiency in training tools, LMS platforms, and CRM systems is a plus
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nWhy Join Credgenics?

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- Be a part of a fast-growing fintech SaaS company transforming the collections industry.
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- Work with top financial institutions and technology leaders.
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- Opportunity to drive impact by enabling clients to leverage cutting-edge technology.
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- A collaborative, dynamic, and innovative work culture.
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📌 Product Trainer (Noida)
🏢 Credgenics
📍 Noida