20 Sep
|
Kotak Mahindra Bank
|
Mumbai
20 Sep
Kotak Mahindra Bank
Mumbai
Roles and Responsibilities :
- Provide technical support to merchants on CMS platform, ensuring seamless integration with payment gateways.
- Collaborate with Solution Managers to resolve complex issues related to merchant accounts and transactions.
- Develop and maintain documentation for CMS features, including user guides, tutorials, and FAQs.
- Troubleshoot software bugs and provide timely resolutions to ensure minimal downtime.
Job Requirements :
- 3-8 years of experience in a similar role or relevant industry (e.g., IT services & consulting).
- Solid understanding of cash management systems (CMS) and merchant acquiring processes.
- Experience working with solution managers or similar roles is an added advantage.
📌 Product Support Specialist (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai