About Acefone

nAcefone,(Formerly Servetel) is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company that’s making interactions easy, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:

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- Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.
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- Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.
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- API Connect: A unique communication API suite to assist communication needs for mobile and web applications.
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- Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.
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nThese products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.

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nHeadquartered in Gurgaon, we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.

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nAcefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business’ unique demands.

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nJob responsibilities

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- Generate and submit invoices for international customers.
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- Prepare credit notes, debit notes, and billing adjustments.
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- Handle customer queries through email, chat, and calls.
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- Investigate and resolve billing and payment disputes.
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- Manage Order-to-Cash activities from billing to collection.
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- Apply customer payments and clear unapplied cash.
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- Follow up on overdue invoices and payment commitments.
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- Reconcile customer accounts and resolve balance differences.
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- Coordinate with sales, operations, and finance teams.
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- Maintain accurate records and prepare billing and collection reports
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- Required Skills
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- Experience in billing, accounts receivable, collections, or Order-to-Cash.
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- Good knowledge of invoices, credit notes, cash application, and dispute management.
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- Proficiency in Microsoft Excel and ERP systems.
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- Ability to work with international customers, currencies, and time zones.
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- Qualifications
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- 1+ years of experience in accounting and finance roles.
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- Graduation in any field.
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nMission: To make communication easy and efficient for businesses.

nVision: To be the global leader in business communication technologies.

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nValues that drive us:

n❖ Collaboration - "Together We Achieve More"

n❖ Integrity - "Upright, all the time"

n❖ Striving for Excellence - "Brilliance is Basic Benchmark"

n❖ Customer Centricity - "Partner in success"

n❖ We Care - "Nurturing a Better Tomorrow"

nCONTACT INFORMATION

nWebsite: https://www.acefone.com

📌 Process Associate (Gurugram)
🏢 Real Time Data services
📍 Gurugram