Role Overview

Position: Subject Matter Expert – Head of CRM & Pre-Sales

Experience Required: 4 to 5 Years (Mandatory experience in a similar high-volume Pre-Sales/CRM environment)

Team Handling: Mandatory (Proven track record of managing and inspiring a high-performing sales/calling team)

Joining Status: Immediate Joiner Only

Languages Required: Fluent in Kannada, English, Hindi, and Tamil

Core Mission & Key Responsibilities

Your primary objective is to supercharge our conversion rates, tightly control team operations, and drastically increase high-intent showroom walk-ins.

1. Lead by Example & Customer Engagement

Direct Customer Interaction: Personally take high-value inbound calls, engage prospects over WhatsApp, and handle critical customer interactions to lock in interest. The Ultimate Closer: Mastermind the outbound call (OB) strategy and personally assist in closing tough leads, showing your team exactly how it is done.

Product & Design Expertise: Act as the ultimate product expert. Speak the language of aesthetics and design fluently to consult, inspire, and educate premium clients.

1. Team Control & Operations

Daily Operations Management:



Drive, monitor, and manage the daily activity of the Pre-Sales and CRM team across all digital, web, and voice touchpoints. Pipeline Optimization: Rigorously monitor the 3,000+ monthly lead pipeline to ensure zero lead leakage and immediate response times.

Coaching & Mentoring: Train the team on advanced soft skills, objection handling, and product design vocabulary to elevate the standard of every conversation.

1. Walk-in Generation & Conversion Dominance

Drive Showroom Footfall: Design and execute high-converting script strategies specifically engineered to turn digital inquiries into physical showroom walk-ins. Data-Driven Success: Analyze CRM touchpoints to continuously improve the outbound-to-walk-in and inbound-to-closing ratios.

Pay: Up to ₹800,000.00 per year

Benefits

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Language:
- Kannada (Required)
- English (Required)
- Telugu (Required)
- Tamil (Required)
- Hindi (Required)

Work Location: In person

📌 Presales/CRM Lead (Bengaluru)
🏢 Tusker Kitchen
📍 Bengaluru