– Post-Sales Leader

Company Name: LegUp

Job Title: Post-Sales Leader – EdTech / Upskilling

Department: Post-Sales / Customer Success

Work Location: Bangalore / Hyderabad

Experience: 3+ Years

Employment Type: Full-Time

Reporting To: Senior Leadership / Business Head

Job Summary

LegUp is looking for an experienced Post-Sales Leader to build and manage its Post-Sales / Customer Success team. The candidate will be responsible for customer onboarding, learner engagement, retention, renewals, escalation management and improving the overall customer experience.

Key Responsibilities

- Lead, mentor and manage the Post-Sales / Customer Success team.
- Manage the complete customer journey from onboarding to program completion.
- Improve customer engagement, satisfaction and retention.
- Develop strategies to reduce customer churn and drive renewals.
- Identify upselling, cross-selling and referral opportunities.
- Handle customer escalations and ensure timely resolution.
- Build and implement SOPs, workflows and scalable processes.
- Monitor team performance, productivity and customer success metrics.
- Prepare MIS reports and share performance updates with senior leadership.
- Coordinate with Sales, Marketing, Product, Operations and Training teams.
- Ensure smooth customer handover from Sales to Post-Sales.

Required Skills & Qualifications
- Minimum 2+ years of relevant experience in EdTech, Upskilling, E-learning, SaaS or Customer Success.




- Experience managing Post-Sales / Customer Success teams.
- Strong team leadership and people-management skills.
- Knowledge of customer lifecycle management, retention and churn management.
- Experience in customer onboarding, engagement and escalation handling.
- Good understanding of CRM, MIS, KPIs and performance reporting.
- Strong communication, analytical and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.

Preferred Experience Experience in EdTech / Upskilling companies, online learning platforms, cohort-based programs or professional learning programs will be preferred.

Key Performance Indicators (KPIs)

- Customer retention and renewal rate.
- Customer churn reduction.
- Customer engagement and satisfaction.
- NPS and escalation resolution.
- Team productivity and performance.
- Upselling, cross-selling and referral contribution.

Desired Candidate Profile A proactive and customer-focused professional with robust leadership abilities, business ownership, process-building experience and a passion for improving customer experience and driving sustainable business growth. Work Location: Bangalore / Hyderabad

Industry Preference: EdTech / Upskilling / E-learning / SaaS / Customer Success

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Post-Sales Leader (Banjara Hills)
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📍 Banjara Hills