Patient Relationship Coordinator

nOrganisation: Crystal Eye Hospital

nReports to: Centre Manager / Business Head

Role SummarynWe are looking for a confident and empathetic coordinator to guide patients through counselling, treatment planning, financial discussions, booking, and follow-up.

nCandidates may come from sales, management, healthcare, hospitality, or customer-service backgrounds. Former optometrists, nurses, and other clinical professionals interested in moving into patient counselling and coordination are encouraged to apply.

Key Responsibilitiesn

n
- Understand patients’ needs, concerns, lifestyle, and expectations.
n
- Explain hospital services and doctor-advised options in easy language.
n
- Coordinate consultations, investigations, procedures, and follow-ups.
n
- Reinforce the doctor’s advice without independently making clinical recommendations.
n
- Explain treatment estimates, packages, insurance, and payment options.
n
- Address non-clinical concerns and escalate medical questions to the doctor.
n
- Follow up with patients and support treatment or procedure bookings.
n
- Maintain accurate counselling, follow-up, and conversion records.
n
- Coordinate with doctors, optometrists, nurses, diagnostics, billing, and other teams.




n
- Work towards patient-satisfaction, conversion, and revenue targets ethically.

n

Candidate Profilen

n
- Graduate or diploma holder in any relevant discipline.
n
- Suitable backgrounds may include:
n
- Sales and relationship management
n
- Optometry
n
- Nursing
n
- Healthcare coordination
n
- Hospital administration
n
- Management and marketing
n
- Hospitality and customer service
n
- Healthcare experience is preferred but not mandatory.
n
- Former optometrists or nurses seeking a non-clinical, patient-facing role may apply.
n
- Strong communication, counselling, coordination, and follow-up skills.
n
- Empathetic, persuasive, organised, and comfortable working with targets.
n
- Willing to undergo training in eye-care services, counselling, and ethical sales.

n

Key Performance Indicatorsn

n
- Patient satisfaction
n
- Treatment conversion and booking
n
- Follow-up effectiveness
n
- Counselling and documentation quality
n
- Ethical achievement of revenue targets
n

nof the role, what success in the position looks like, and how this role fits into the organization overall.

n

n

📌 Patient Relationship Coordinator (Mumbai)
🏢 Crystal Eye Hospital
📍 Mumbai