Key Roles & Responsibilities

Order Management

- Manage the complete order cycle from order receipt to delivery.
- Receive and verify orders from COCO outlets, franchise outlets, distributors, institutional customers and other B2B customers.
- Verify product, quantity, price, delivery location, delivery date and approved commercial terms.
- Ensure all orders are entered accurately into the ERP/order management system.

Production & Supply Coordination

- Coordinate with Production, Planning, Warehouse and Purchase teams based on daily order requirements.
- Check product availability before confirming orders.
- Prepare daily order requirements and coordinate production accordingly.
- Ensure adequate availability of fast-moving and critical F&B; products.

Outlet & Franchise Order Coordination

- Monitor daily requirements from all company-owned and franchise outlets.
- Coordinate timely supply of milk products, beverages, food products, packaging materials and other approved materials.
- Track outlet-wise order quantities, fulfilment and shortages.
- Handle urgent and additional outlet requirements based on business priorities.

Warehouse & Inventory Coordination

- Coordinate with Warehouse for picking, packing and dispatch.
- Monitor stock availability, minimum/maximum stock levels and product ageing.
- Ensure FIFO/FEFO practices are followed wherever applicable.
- Closely monitor products with short shelf life and take necessary action to avoid wastage.

Dispatch & Logistics

- Coordinate with Dispatch and Logistics teams for timely delivery.
- Prepare daily dispatch plans based on customer and outlet requirements.
- Monitor vehicle availability, route planning and delivery schedules.
- Track delayed, short-supplied, damaged and rejected deliveries.

Quality & Food Safety Coordination





- Ensure products supplied meet approved quality, quantity, packaging and shelf-life requirements.
- Coordinate with QA/QC for quality-related order issues.
- Ensure proper handling of temperature-sensitive/perishable products during storage and transportation.
- Monitor customer complaints related to product quality, quantity and packaging.

Sales Coordination

- Work closely with Sales & Marketing teams regarding customer orders and delivery commitments.
- Provide order status and stock availability to the Sales Team.
- Coordinate order changes, cancellations and additional requirements.
- Ensure customer commitments are communicated properly to Production and Dispatch.

Billing & Commercial Coordination

- Coordinate with Accounts for timely billing and invoice generation.
- Ensure approved prices, discounts and credit terms are followed.
- Monitor orders on hold due to credit/payment issues.
- Coordinate resolution of billing discrepancies.

Returns & Complaints

- Monitor product returns, shortages, damages and rejections.
- Coordinate with QA/QC, Warehouse, Sales and Accounts for resolution.
- Maintain proper records of returns and identify recurring issues.
- Implement corrective actions to reduce returns and wastage.

MIS & Management Reporting

- Prepare daily, weekly and monthly Order Management MIS.
- Report order received, processed, pending, dispatched and delivered.




- Provide outlet/customer-wise order fulfilment reports.
- Monitor order fulfilment %, pending orders and delivery performance.
- Highlight critical shortages, delays and operational issues to management.

Team Management

- Manage and supervise the Order Management team.
- Allocate daily work and monitor individual performance.
- Train employees on order processing, ERP systems and company procedures.
- Establish clear KPIs and review team performance periodically.

Process Improvement

- Develop SOPs for the complete Order-to-Delivery process.
- Reduce order processing time, delivery delays, shortages and wastage.
- Identify operational bottlenecks and implement corrective measures.
- Improve coordination between Sales, Production, Warehouse, Dispatch and Accounts.

Important KPIs

- Order Fulfilment %
- On-Time Delivery %
- Order Processing Accuracy
- Order-to-Dispatch Turnaround Time
- Outlet Order Fulfilment %
- Stock-out %
- Product Return & Rejection %
- Food/Product Wastage %
- Short Supply %
- Customer Complaint Resolution Time
- FEFO/FIFO Compliance
- Billing Accuracy
- Pending Order Ageing

Preferred Experience

- Qualification: MBA/PGDM Operations, Supply Chain, Logistics, Sales or related field.
- Experience: 5-10 years in Food & Beverage / FMCG / Food Manufacturing /Distribution.
- Experience in handling multiple outlets, franchise operations, distributors and institutional/B2B customers will be preferred.
- Good knowledge of ERP, inventory management, dispatch planning and MIS reporting.
- Solid coordination skills with Sales, Production, Warehouse, QA/QC, Logistics and Accounts.

Interested Candidates Please contact

Contact No:(phone hidden)

Email: [email protected]

📌 Order Management Manager (Madurai)
🏢 Madurai Famous Jigarthanda
📍 Madurai