Roles and Responsibilities- 1.

Briefing and Training Guards

- Conduct regular briefing sessions with security guards to ensure clarity on their roles, responsibilities, and operational guidelines.
- Provide training on security procedures, safety protocols, and customer service standards. 2.

Preparing Customised SOPs

- Develop, implement, and update Customised Standard Operating Procedures (SOPs) along with the client's and Company's directions.
- Ensure all staff are fully trained and compliant with the established SOPs. 3.

Roster Preparation

- Prepare and maintain duty rosters for security and maintenance personnel, ensuring adequate staffing for every shift.
- Adjust rosters as required to accommodate changes in scheduling or emergency absences. 4.

Attendance Sheet Management

- Maintain accurate attendance records for all in office staff, ensuring timely updates and adjustments to attendance data.
- Monitor leave, overtime, and absence records to ensure compliance with company policies. 5.

Contribution of Manpower

- Must have the ability to contribute manpower for security, housekeeping and other services. 6.

Reliever Payment Management

- Oversee the payroll process for reliever personnel, ensuring accurate payment based on attendance, hours worked, and relevant company policies.
- Coordinate with the finance department to ensure timely and accurate processing of reliever payments. 7.

Preparing Reports and Submissions

- Compile and submit regular reports detailing staff performance, operational issues and security updates.
- Provide incident reports,



progress updates, and other necessary documentation to senior management as required. 8.

Controlling Guards

- Supervise and monitor the performance of security guards on-site, ensuring compliance with safety and operational standards.
- Address any performance issues, security breaches, or incidents promptly, taking corrective action when necessary. 9.

Managing Relievers

- Coordinate with relief personnel to ensure seamless transitions between shifts, maintaining continuous coverage for key roles.
- Maintain a record of reliever schedules and ensure proper handovers to prevent disruptions in service.
- Marketing and Client Engagement -Actively participate in field-level marketing to promote the company's services, generate leads, and support business development.
- Engage with potential clients, present service offerings, and contribute to client acquisition efforts in the assigned territory. Key Requirements:

This is a field job. Must have a two wheeler vehicle Must have a driving license Proven experience in operations management, ideally within the facility management or security services industry. Strong leadership and supervisory skills, with the ability to effectively manage and motivate teams.

High attention to detail, with excellent organizational and time-management skills. Ability to handle high-pressure situations and resolve issues swiftly. Strong communication skills, both verbal and written.

Proficiency in MS Office or similar software for report generation and attendance management.

📌 Operations Manager (Guwahati)
🏢 SM Sarkar u0026 Sons
📍 Guwahati