Job Title: Operations Manager

Role Overview: The Operations Manager is a key leadership position responsible for driving operational excellence, cross-functional coordination, and organisational efficiency across the business. The role serves as a central point of coordination between Sales, Marketing, Finance, Human Resources, Inventory Management, Brand Partners, and the Executive Director to ensure seamless execution of business objectives.

The position focuses on strengthening operational discipline, improving processes, managing brand-related activities, supporting strategic initiatives, and ensuring effective execution of company priorities while maintaining alignment across all departments.

Reports To: Executive Director

Key Responsibilities & Weightage:

1. Sales Operations & Performance Coordination (25%)

A. Performance Monitoring:

● Track and monitor weekly sales performance, pipeline progression, territory coverage, and achievement against business targets.

● Analyse sales reports and identify gaps, trends, and areas requiring management attention.

● Monitor implementation of promotional activities, campaigns, and sales initiatives.

B. Sales Discipline & Compliance:

● Ensure timely submission of reports, CRM updates, visit records, and sales documentation by field teams. ● Coordinate weekly and monthly sales review meetings and ensure closure of agreed action points.

● Monitor adherence to company sales processes and reporting standards.

C. Credit Control & Accounts Receivable Coordination:

● Monitor customer credit exposure and adherence to approved credit terms.

● Monitor overdue receivables and coordinate payment follow-ups in accordance with company credit policies.

● Work closely with Sales and Finance teams to support timely collections and resolution of outstanding payment matters.

● Escalate significant overdue accounts and recommend corrective actions where required.

2. Brand Management, Business Development, Procurement & Regulatory Coordination (25%):

A. Brand Partner Coordination:

● Serve as the primary operational liaison between the company and existing brand partners.

● Coordinate ongoing communication with international and domestic brand principals.

● Facilitate implementation of brand initiatives, launches, and business objectives.

B. Procurement & Supply Planning:

● Coordinate forecasting, purchase planning, order placement, and replenishment activities.

● Track purchase orders, production schedules, shipment timelines, and delivery commitments.

● Ensure timely follow-up on pending orders and supplier commitments.

C. Regulatory & Compliance Coordination:

● Coordinate with regulatory consultants, laboratories,



and relevant authorities regarding product registrations and compliance requirements.

● Maintain accurate records of registrations, certifications, and product documentation.

● Support product registration, renewal, and compliance-related activities.

D. Business Development & New Brand Initiatives:

● Coordinate documentation, due diligence, and onboarding activities for prospective brand partnerships. ● Coordinate with prospective brand partners regarding information requests, commercial documentation, and operational requirements as assigned by management.

● Support business development initiatives, market evaluations, and partnership opportunities as assigned by management.

● Coordinate internal stakeholders, regulatory consultants, and external partners to facilitate onboarding of new brands and product portfolios.

● Support market readiness and launch planning for new brands and product introductions.

3. Business Operations & Cross-Functional Coordination (20%):

A. Strategic & Operational Coordination:

● Support the execution of strategic initiatives and business priorities across the organisation.

● Prepare management reports, business updates, operational summaries, and performance trackers as required.

● Monitor progress against key business objectives and highlight areas requiring management attention.

B. Project & Stakeholder Coordination:

● Track key projects, initiatives, and action items across departments.

● Coordinate activities between departments to ensure timely execution of organisational objectives.

● Escalate operational bottlenecks and drive resolution through appropriate stakeholders.

● Facilitate collaboration across Sales, Marketing, Finance, Human Resources, Inventory Management, and external partners.

C. Communication & Follow-Up:

● Ensure effective communication and alignment between departments on key business matters.

● Monitor progress of assigned projects and ensure accountability for deliverables.

● Coordinate implementation of management decisions and follow through on agreed action plans.

4. Inventory, Logistics & Supply Chain Oversight (15%):

A. Inventory Management:

● Monitor stock levels across warehouses, stockists, and distribution channels.

● Coordinate inventory planning to minimise stock shortages and excess inventory.

● Monitor inventory ageing and product expiry timelines.

B. Supply Chain Coordination:





● Track inbound shipments, dispatches, stock transfers, and logistics activities.

● Coordinate with logistics providers, warehouses, stockists, and suppliers to ensure operational efficiency. ● Investigate and resolve inventory discrepancies, damages, shortages, and related operational issues.

C. Inventory Optimisation:

● Work closely with Sales and Finance teams to improve inventory turnover and stock utilisation.

● Coordinate initiatives for liquidation of ageing inventory and prevention of inventory losses.

5. Business Process Improvement & Governance (10%):

A. Process Development:

● Identify operational inefficiencies and recommend process improvements.

● Develop, implement, and monitor standard operating procedures (SOPs) across operational functions. B. Operational Controls:

● Establish reporting systems, dashboards, trackers, and monitoring mechanisms to improve accountability and visibility.

● Ensure adherence to company policies, procedures, and operational controls.

C. Continuous Improvement:

● Drive initiatives aimed at improving productivity, communication, efficiency, and service levels across the organisation.

6. Administration & Office Coordination (5%):

A. Administrative Coordination:

● Coordinate travel arrangements, vendor relationships, and office administration requirements.

● Support onboarding logistics and employee documentation processes in coordination with Human Resources.

B. Documentation & Records:

● Maintain operational records, trackers, business documentation, and organisational data.

● Ensure timely availability of operational resources and support materials required by various departments.

Key Performance Indicators (KPIs):

Performance Evaluation Area - Weightage - Objective / Metric

- Sales Operations & Reporting Compliance - 25% - Timely completion of sales reviews, reporting compliance, and closure of action items
- Brand Management, Business Development, Procurement & Regulatory Coordination - 25% - Timely execution of purchase orders, registrations, supplier coordination, current brand onboarding activities, and brand initiatives
- Business Operations & Cross-Functional Coordination - 20% - Completion of organisational projects, initiatives, management action points, and interdepartmental coordination within agreed timelines Inventory & Supply Chain Performance - 15% - Inventory availability, stock ageing management, and operational efficiency
- Process Improvement & Governance - 10% - Implementation of process improvements, SOP adherence, and reporting effectiveness
- Administrative & Operational Support - 5% - Accuracy, responsiveness, and effectiveness of operational coordination and support activities

📌 Operations Manager (Hyderabad)
🏢 Beauty Beyond Borders Private
📍 Hyderabad