JOB TITLE - Operations Manager

DEPARTMENT - Restaurant Operations - FOH

REPORTS TO - Managing Partner

PURPOSE OF ROLE The Operations Manager is a key leadership role responsible for the overall success of multiple restaurant locations within Cochin, Kerala.

This role requires a highly organized and results-oriented individual with a strong understanding of restaurant operations, financial management, and team leadership.

The Operations Manager will oversee performance of all restaurants, focusing mainly on the customer facing side, ensuring consistent execution of brand standards & SOP’s, maximizing profitability, and fostering a positive work environment.

JOB RESPONSIBILITIES

- Team Management and Leadership:
- Lead, motivate, and mentor restaurant managers and staff, fostering a positive and productive work environment.
- Provide guidance and support to restaurant teams in areas such as customer service, conflict resolution, and problem-solving.
- Ensure adequate staffing levels, scheduling, and training to meet operational needs.
- Business Development
- Establish networks and partnership to improve restaurant sales and institutional sales
- Explore and develop new revenue streams to maximise revenue
- Overseeing Daily Operations:
- Ensure that each restaurant operates efficiently and effectively within established guidelines, procedures, and budgets.
- Monitor key performance indicators (KPIs) such as sales, food costs, labour costs, and customer satisfaction, taking corrective action as needed.
- Maintain consistent quality control for food handling and service across all locations.




- Manage inventory levels of front of the house supplies, and equipment to optimize efficiency and minimize waste.
- Customer Experience :
- Ensure a consistently positive customer experience across all restaurant locations.
- Ensure high standard of service, implementing and maintaining service SOP.
- Monitor and evaluate customer feedback and google reviews. Address complaints and implement measures to improve satisfaction.
- Maintain high standards of cleanliness, hygiene, and ambiance in the restaurants, implement cleaning SOP and schedules.
- Marketing & Sales:
- Collaborate with the marketing team to implement local marketing initiatives.
- Identify opportunities to drive sales and increase customer traffic.
- Monitor competitor activities and trends.
- Participate in promising local events and festivals to spread brand.
- Financial Performance :
- Analyse financial data, identify trends, and implement strategies to improve performance.
- Manage budgets, control costs, and maximize revenue generation.
- Assist in Manpower planning and setting outlet wise count and budgets to ensure productive utilisation of manpower and maximise efficiency.
- Compliance and Safety :
- Ensure compliance with all relevant food safety regulations, health codes, and licensing requirements.




- Implement and enforce safety protocols to prevent accidents and maintain a safe working environment.
- Stay abreast of industry trends and best practices in restaurant operations.
- Formulate SOP’s and checklists to facilitate a professional and process based working culture.
- Implement SOP’s to improve hygiene and safety standards of the restaurants and ensure the same are upheld by the outlet team.
- Additional Responsibilities :
- Conduct reviews and audits of existing standard operating procedures. Work on improving and implementing SOP’s.
- Participate in Sales and Operations Planning forecasting processes. Coordinate and implement Sales improvement initiatives and plans.
- Coordinate preventive maintenance checks and upkeep of IT, facility and equipment to ensure smooth and uninterrupted operations.

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits

- Flexible schedule
- Food provided

Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):
- Do you have a minimum of 15 years of experience in the Hotel & Restaurant Industry?
- Are you proficient in speaking Malayalam, Hindi, and English?
- Do you have experience using Petpooja and Microsoft Excel?

Education:
- Bachelor's (Required)

Experience:
- Restaurant: 10 years (Required)

Language:
- Malayalam, Hindi & English (Required)

Location:
- Kochi, Kerala (Required)

Willingness to travel:
- 25% (Preferred)

Work Location: In person

📌 Operation Manager (Kochi)
🏢 GOKUL OOTTUPURA
📍 Kochi