Operations & Workflow Management

- Oversee day-to-day processing of Permanent Residency (PR), work, and study visa applications.
- Establish standard operating procedures (SOPs) to fast-track file preparation, submission, and tracking.
- Monitor departmental KPIs, processing turnaround times, and application success rates
- Documentation Quality Control

· Enforce rigorous quality checks on client credentials, including skill assessments, educational credential assessments (ECA), financial proofs, and reference letters. · Ensure absolute compliance with changing global immigration frameworks (such as IRCC for Canada or Home Affairs for Australia).

· Review and sign off on high-complexity or escalated visa files before final embassy/portal lodgement.

Team Leadership & Training

· Supervise, mentor, and evaluate Visa Processing Executives,



Documentation Specialists, and Case Managers.

· Conduct training sessions on policy updates, online filing portals (e.g., VFS, IRCC portal), and CRM database updates.

· Distribute casework evenly across teams to avoid bottlenecks and meet strict government deadlines.

Client Escalations & Stakeholder Relations

· Handle complex client queries or escalations regarding delayed applications or compliance hurdles.

· Maintain skilled channels with external stakeholders, including VFS Global, embassies, consulates, and legal partners

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Operation Manager (Kochi)
🏢 FLUENT FLOW ENGLISH ACADEMY
📍 Kochi