Teleperformance Hiring.

Position: Customer Service Representative Chat Process

Location: Malad, Mumbai

Job Type: Full-Time

Salary: Up to 28,000 In-Hand/Month

Working Days: 5 Days Working

Week Off: 2 Rotational Week Offs

Shift: 24/7 Rotational Shifts

UAN Check: Mandatory

About the Role

Teleperformance is hiring Customer Service Representatives for its Chat Process at Malad, Mumbai. The role involves assisting customers through chat and providing quick, accurate, and professional support.

Key Responsibilities

- Handle customer queries and concerns through chat.
- Provide product/service information and troubleshoot issues.
- Maintain required CSAT and KPI targets.
- Accurately update CRM systems and customer interactions.
- Follow process guidelines and data-privacy standards.
- Work effectively in a fast-paced environment.

Eligibility & Requirements

- Qualification:



Graduate – Mandatory
- Experience: Customer Service/BPO experience – Mandatory
- Banking/Financial Process experience: Added advantage
- Excellent written English communication and typing speed.
- Strong problem-solving and multitasking skills.
- Comfortable working in 24/7 rotational shifts.
- UAN Check: Mandatory.

Documents Required

- Offer Letter
- Relieving Letter
- Bank Statements
- Salary Slips

Why Join Teleperformance?

- Competitive in-hand salary
- Growth opportunities
- Learning & development
- Dynamic work environment
- 5 Days Working with rotational week offs

Interested candidates can apply now! HR Kulsum -(phone hidden).

📌 Non Voice Customer Service Executive (Mumbai)
🏢 TP
📍 Mumbai