Experience: 46 Years

Key Responsibilities:

- Manage CRM data and ensure accuracy of customer records.

- Prepare daily, weekly and monthly MIS reports and dashboards.

- Track customer complaints, requests, TAT and pending activities.

- Monitor booking, payment, documentation and possession-related data.

- Coordinate with Sales, CRM, Finance, Legal and Projects teams for data reconciliation.

- Track customer lifecycle and CRM performance metrics.

- Identify data discrepancies and ensure timely correction.

- Prepare management reports, analytics and ad-hoc MIS.

- Maintain Excel trackers and CRM databases with proper documentation.

- Support management with data analysis and actionable insights.

Required Skills:

- Advanced MS Excel – Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, dashboards.

- Hands-on experience with CRM/ERP systems.

- Strong MIS, data analysis and reporting skills.

- Positive coordination and follow-up skills.

- High attention to detail and accuracy.

📌 Mis Executive (Noida)
🏢 CRC Group
📍 Noida