Role & responsibilities

- Provide technical production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O;).

- Troubleshoot D365 issues, batch jobs, DMF projects, data entities, and integrations.

- Monitor batch jobs, imports/exports, and transaction processing.

- Analyze Infologs, batch history, DMF logs, and technical logs to identify issues.

- Use SQL Server to investigate and validate data.

- Troubleshoot integrations using APIs, IICS/Middleware, SFTP, and file-based integrations.

- Perform Root Cause Analysis (RCA) and resolve or escalate technical issues.

- Track and manage incidents through ServiceNow / Azure DevOps.

- Coordinate with Engineering and Application teams for issue resolution.

- Maintain technical documentation and support production, Hypercare, and month-end activities.

Preferred candidate profile

- Mandatory:



Hands-on experience in Microsoft Dynamics 365 Finance & Operations (D365 F&O;).

- Experience in D365 technical production support or implementation support.

- Valuable knowledge of DMF, Data Entities, Batch Jobs, Integrations, and D365 logs.

- Strong working knowledge of SQL Server / SQL queries.

- Experience with D365 integrations, APIs, IICS/Informatica, Middleware or SFTP is preferred.

- Knowledge of ServiceNow and Azure DevOps is an advantage.

- Experience with Salesforce integration is an added advantage.

- Good troubleshooting, RCA, communication, and incident management skills.

- Candidates with experience in large-scale D365 F&O; production environments will be preferred.

📌 Microsoft Dynamics 365 F&O Technical Support Consultant (Bengaluru)
🏢 Enterprise Minds
📍 Bengaluru