Job Title: Manager- Client Servicing

nExperience: 2+ yrs

nLocation: Delhi

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nPosition Objective

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- Handle 2 or more Key accounts
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- Generate and handle 1 or more key business independently
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- Team management – Nurture and Grow a team and be responsible for the team and their targets
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- Handle Special projects for Phase1
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nBusiness Responsibility

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- Front end clients, anchor key accounts, develop current business relationships, generate and negotiate new income for Phase 1 to an agreed annual target
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- Handle special projects end to end
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- Understand Client requirements, modification instructions, project brief & event objectives
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- Negotiating with clients & closing the deal
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- Act as a bridge between the Client and the Operations & Creative teams
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- Ensure the prompt and systematic servicing of all business enquiries
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- Oversee end to end activities from lead generation to post event summary as needed to deliver flawless and memorable events
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- Work in collaboration with Client Servicing, Operations & Creative teams to grow the events business.
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- Manage a marketing team, nurture and grow them and be responsible for meeting your target and the team target
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- Take empowered decisions regarding your team as well as business negotiations.
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- Market Intelligence: Identify and analyse competition and stay abreast with the latest event trends.
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nClient Management

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- Understands customer requirements and provides timely solutions accordingly
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- Build innovative strategies to retain key clients
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- Map key accounts periodically to ensure sustained focus on key account retention.
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- Handle escalations and delivery turnaround time appropriately
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- Ensuring 100% Client satisfaction in every project execution
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- Leverage on client feedback and ensure continuous reinvention
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nTalent Engagement and Development

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- Work in collaboration with Talent Management in retaining high performers and fostering an open and transparent work environment
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- Provide support and guidance to team members
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- Actively participate in performance evaluations and feedback sessions
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- Conduct skip level meetings with the team
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nKey Attributes

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- Strategic and commercial attitude towards marketing and client servicing
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- A professional appearance and the social skills necessary to deal with a range of clients
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- Self confidence and stature to represent Phase 1 on a senior level
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- Ability to prioritize work under pressure with good time management
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- Energetic team player with high level of adaptability and enthusiasm
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- Staff management skills and the ability to motivate and develop individuals and team
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- Willingness to work flexibly
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- Good judgment and decision making capabilities
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- Passionate about Events and entertainment in general
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- Excellent written and verbal communication
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📌 Manager- Client Servicing (New Delhi)
🏢 Phase 1 Events and Experiences
📍 New Delhi