Last Mile Delivery Supervisor Working Time( Shift )- 4 Am To 1 Pm ? Location: Navi Mumbai, Thane, Kalyan & Mira Road ? Job Type: Full-Time / Part-Time ? Work Mode: On-Site / Hub-Based ? ? Experience: 2–6 Years ? Industry: E-commerce / Logistics / Express Delivery Role Overview We are looking for an experienced Last Mile Delivery Supervisor to manage daily hub operations, supervise delivery executives (riders/drivers), and ensure fast, efficient and on-time delivery performance across Navi Mumbai, Thane, Kalyan and Mira Road.

Key Responsibilities Hub Operations - Oversee morning sorting, bag scanning, dispatching and run-sheet allocation.

- Ensure smooth and timely daily hub operations.
- Monitor shipment movement and dispatch processes.

Rider

Management - Manage rider attendance and shift scheduling.
- Handle rider onboarding, training and daily allocation.
- Track rider performance and payout-related activities.
- Resolve rider concerns and operational issues.

Delivery & SLA Management - Monitor First Time Right (FTR) delivery rates.

- Ensure compliance with Same-Day and Next-Day Delivery (NDD) SLAs.
- Minimize undelivered shipments and RTOs.
- Track daily delivery performance and take corrective action where required.

Issue





Resolution - Resolve customer delivery-related complaints.
- Address rider grievances and operational challenges.
- Handle route-related issues and coordinate deliveries across Navi Mumbai, Thane, Kalyan and Mira Road.

Requirements &

Qualifications - 2+ years of hands-on experience in delivery hub, dark store or last-mile operations.

- Experience in E-commerce, 10-Minute Delivery, Courier or Logistics Services preferred.
- Strong knowledge of Navi Mumbai, Thane, Kalyan and Mira Road routes and local traffic conditions.
- Proficiency in logistics/delivery management apps and software.
- Basic knowledge of MS Excel and daily operational reporting.
- Robust leadership, communication, problem-solving and team-handling skills.
- Ability to work in a fast-paced, target-driven environment.

Preferred Candidate Profile Candidates with experience as a Delivery Supervisor, Hub Supervisor, Last Mile Supervisor, Logistics Supervisor, Hub In-Charge or Operations Executive are preferred. Strong knowledge of Navi Mumbai, Thane, Kalyan and Mira Road routes and local traffic conditions.

📌 Last Mile Delivery Supervisor (Mumbai)
🏢 JobTrade
📍 Mumbai