Junior Academic Counselor (Intern)

n

nType: Full-Time

nLocation: Kakkanad, Cochin - On-site

nCompensation: Stipend Provided

nWe are looking for a high-energy, highly organized Intern to join our team as a Junior Academic Counselor. This dynamic role requires balancing proactive sales outreach with strict administrative discipline and frontline student support throughout the learner lifecycle.

nCore Responsibilities:

n

n
- Admissions, Sales &

• Pipeline Management:

n
- SLA Enforcement: Answer every walk-in, phone, WhatsApp, and website enquiry within 24 hours. A lead nobody has called is the absolute highest priority on your screen.
n
- Outreach &

• Greeter:

Execute outbound telecalling (cold/warm), deliver consultative program pitches, and act as the front-of-house greeter for walk-in prospects.
n
- Data Discipline: Capture the source ("how did you hear about us?") on the first call. Log every lead and contact strictly into the portal—never use a private spreadsheet or personal phone.
n
- Pipeline Tracking: Methodically move each lead through the funnel: recent → qualified → booked → attended → enrolled, or mark it lost with a definitive reason.
n
- Frontline Caseload Support &

• Administration:

n
- Student Monitoring: Know every student on your caseload by name and situation.



Conduct a short check-in with each student weekly and log it in the portal.
n
- Attendance &

• Strikes:

Record excused absences. Hold the first-strike conversation when a student finishes a module under 75%. Issue the second-strike written warning and call the guardian if the student is under 21. Escalate third strikes to the Senior Counselor or Operations Manager.
n
- Gate Readiness: Spot students who will not be ready for the Thursday gate by Tuesday and defer them before the window opens to prevent wasted attempts.
n
- Wellbeing: Notice students who are quiet, absent, or struggling, and raise the issue before it escalates to a strike.
n
- Mentor Liaison:
n
- Coordinate between students and mentors, navigating asynchronous communication and time zones efficiently.
n

nRequirements:

n

n
- Education: Any Bachelor's degree; preference for Sales or Marketing degrees.
n
- Strong verbal and written communication skills.
n
- High level of organization, time management, and meticulous CRM hygiene.
n
- Resilience and confidence for high-volume calling and objection handling.
n
- Ability to adapt quickly to new administrative platforms and Learning Management Systems (LMS).
n

n

📌 Junior Academic Counselor (Intern) (Kochi)
🏢 AnaxionAi
📍 Kochi