Company Description PPStack is a global EdTech brand focused on transforming how learners and organizations acquire future-ready digital skills. By combining artificial intelligence, advanced technology, and innovative teaching methods, PPStack delivers smarter, faster, and more impactful learning experiences. The company offers AI-powered learning platforms, crash courses, corporate training, and career coaching to bridge the gap between education and industry.

PPStack also provides digital branding, technology consulting, and e-learning development services, creating a comprehensive ecosystem where education drives innovation and career growth. Trusted by learners worldwide, PPStack is committed to empowering students, professionals, and institutions in the digital era.

Role Description This is a full time remote IT Support role responsible for providing technical assistance to internal teams and external users. The IT Support professional will handle help desk requests, diagnose and resolve hardware and software issues, and support desktop computer environments across various platforms. Day-to-day tasks include troubleshooting user problems, configuring systems and applications, managing user accounts and access, and documenting solutions and procedures.





The role also involves monitoring system performance, escalating complex incidents to senior technical staff when needed, and contributing to continuous improvement of PPStack’s technology support processes.

Qualifications

- Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues efficiently.
- Candidates should possess solid Troubleshooting abilities to identify, analyze, and fix hardware and software problems.
- Candidates should possess experience with Desktop Computers, including installation, configuration, and maintenance.
- Candidates should possess a foundational understanding of Information Technology concepts, systems, and security practices.
- Relevant experience in remote support tools, ticketing systems, and collaboration platforms.
- Strong communication skills and the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently in a remote environment, manage priorities, and meet response time expectations.
- Preferred: Certification such as CompTIA A+, Network+, or equivalent, and experience in EdTech or SaaS environments.

📌 IT Support (India)
🏢 PPStack
📍 India