RED Global is looking for an Operations Coordinator to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.

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nRoles and Responsibilities:

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- Monitor AMS operations, incidents, requests, problems, and changes.
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- Track SLA, KPI, service performance, risks, and action items.
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- Prepare operational reports, dashboards, and service review materials.
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- Support governance meetings, meeting minutes, and follow-up actions.
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- Coordinate with vendors, AMS teams, and key stakeholders.
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- Maintain service documentation, application inventory, and knowledge repositories.
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- Support resource onboarding/offboarding and project transition activities.
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nSkills and Experience:

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- 2–5 years in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination .
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- Understanding of ITIL processes – Incident, Problem, Change,



and Request Management.
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- Experience with SLA/KPI tracking and operational reporting .
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- Experience coordinating AMS teams, vendors, and stakeholders .
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- Familiarity with ServiceNow or similar ITSM tools .
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- Strong communication, organization, documentation, and follow-up skills.
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- Soft skills: structured, process oriented, able to navigate a complex workplace
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- operational governance, service management coordination, service monitoring, process mapping.
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nProject Details:

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- Location: India (Remote)
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- Start Date: ASAP
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- Contract duration: 3 months with possible extension
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- Rate: USD/Day
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- Language: English
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nIf you’re interested, please send your updated CV at or feel free to get in touch.

📌 IT Service Management Governance Analyst - Contract (India) (Ernakulam)
🏢 RED Global
📍 Ernakulam