One of our prestigious clients is hiring for IT Service Desk professionals in Hyderabad.

n✅ Excellent English Communication Skills

n✅ Experience: 6 Months to 1 Year

n✅ Work Mode: 5 Days Work from Office

n✅ Rotational Shifts

n✅ Cab Facility Available

n✅ Location: Hyderabad

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nTechnical Questions previously asked during the interview:

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- Basic Hardware and Software checks for Printer Troubleshooting
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- Basic Connection Fixes for VPN.
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- ITIL Full Form.
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- Latest version of Windows Operating System widely used.
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- What is an SLA (Service Level Agreement)?
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- What are the KPI’s for a Service Desk Technician, the manager used to measure your performance on the floor?
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- What does IP Address mean? And where do you find it ??
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- What is the difference between an Incident (versus) Service Desk ?
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- Difference between Windows 10 and Window 11 OS?
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- How to Uninstall a program/application on a Windows OS?
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- If browser is slow, what are the basic troubleshooting steps involved??
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- If system is lagging, what are the basic troubleshooting steps involved??
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- Read about Service Desk Technician responsibilities on the internet.
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📌 Information Technology Service Desk (Hyderabad)
🏢 Artech
📍 Hyderabad