Company Description

Red Coral Travel Experiences is a Boutique Hotel Marketing Company that offers Sales, Marketing & Reservations services to standalone boutique Resorts. Successfully operating for more than 10 years, Redcoral is currently supporting a handpicked portfolio of 23 Resorts all across India.

One of our core commitments to partner resorts is complete, end-to-end management of their reservations and revenue operations, delivered through our Central Reservation Office in Panjim, Goa. We're now looking for a senior leader to head this vertical and take it into its next phase of growth.

We are seeking Head- Reservations & Revenue to take complete ownership of the Central Reservation Office and the revenue performance of every property it represents. You'll run the reservations engine end-to-end, lead and develop the team behind it, manage pricing and revenue strategy across the portfolio, and act as the trusted point of contact for resort owners and decision-makers, effectively representing Red Coral in every conversation that matters to a partner property. You'll work in close, ongoing coordination with the founders in shaping where reservations and revenue go next, including learning and implementing on how AI and new technology reshape the function

This position is for Goa Office in Panjim located at Models Centrium. Candidates who are based out of Goa and can travel to office in Panjim should only apply for the position

Role Description

1. Reservations Operations

- Ensure all reservation queries are attended to and closed within defined turnaround times; prioritise and delegate tasks across the team for efficient execution.
- Roster and staff the team against actual workload, ensuring the right manpower is available shift-wise, including during peak and lean periods.
- Ensure all reservation processes and SOPs are being followed correctly, day to day.
- Continuously evaluate process and strategy effectiveness with the founders, and implement changes where required.
- Build team capability through structured on-the-job training, scheduled product-knowledge sessions,



and regular one-on-one interactions with each team member.

2. Revenue Management

- Own pricing strategy across the portfolio, ensuring it is actively planned and executed, not just monitored.
- Manage OTA presence and performance, rate parity, availability and channel mix, ensuring it is executed correctly across all partner properties.
- Set up and maintain a rolling pricing calendar aligned to demand, seasonality and events.
- Evaluate and recommend tools that can make revenue management more efficient, as per portfolio requirements.

3. Resort Partner Relationships (Account Management)

- Serve as the primary relationship owner and coordination point for resort owners, General Managers and decision-makers, effectively acting as Red Coral's senior Account Manager to each partner property.
- Ensure complete, accurate information and support reach resort partners at the right time, building the kind of trust that keeps partnerships long-term rather than transactional.
- Escalate issues or decisions beyond scope to the founders promptly, with clear context and recommended options.

4. Systems & Technology

- Ensure the entire reservations technology infrastructure, CRS, channel manager, cloud telephony and PMS integrations, is running smoothly at all times.
- Own vendor and service-provider relationships for all reservation systems, resolving issues quickly to keep downtime to a minimum.
- Continuously evaluate and recommend new tools and technologies, including AI-driven capabilities, that can improve efficiency and conversion.

4. Reporting & Strategy

- Set up standardised reporting formats and processes so periodic reporting , to the founders and to resort partners,



happens automatically and on schedule.
- Schedule and run periodic governance/review meetings with resort partners to maintain transparency and trust.
- Turn reservations and revenue data into explicit, actionable insight for the founders.

Qualifications 1. Experience & Technical Skills

- Minimum 8+ years of experience in reservations and/or revenue management within hospitality or travel.
- Central Reservations Office (CRO) experience across multiple properties or a hotel chain/group is strongly preferred over single-property experience.
- Hands-on command of PMS, RMS/CRS, and OTA/channel management systems, comfortable evaluating and adopting new tools.
- A track record of managing and developing a reservations or revenue team, with real ownership of targets and outcomes.

2. Soft Skills & Personal Attributes

- Polished, professional presence, comfortable representing Red Coral directly in front of resort owners, GMs and senior stakeholders.
- Strong communication skills, spoken and written, in both English and Hindi.
- Maturity and confidence to make independent judgment calls and represent the company without constant oversight.
- Even, steady temperament, able to manage team issues and resort-owner conversations calmly, including during escalations or pressure situations.
- Comfortable with reservation technology and IT systems, with a genuine willingness to learn and adopt new tools, including AI-driven ones.

Why Join Red Coral

- Work in close, ongoing coordination with the founders in shaping the future direction of Red Coral's reservations & revenue function, not simply executing against someone else's playbook.
- A role built to grow: as the portfolio and our technology (including the GenAI-powered B2B portal now in development) expand, this position carries a genuine path to a bigger stake in the business over time.

Job Type: Full-time

Application Question(s)

- The position is on site and the office location is in Panjim. Will you be able to travel to office every day?

Work Location: In person

📌 Head Reservations & Revenue (Taleigao)
🏢 Redcoral Travel Experiences
📍 Taleigao