Designation: Head – Maintenance Services

Location: New Delhi

Department: Business Operations

Reports To: CEO / Promoter

Position Overview

As the of head of Maintenance Services, you will play a pivotal leadership role in driving the Region’s growth, profitability, and operational excellence. Working closely with the CEO, you will oversee strategic planning, financial management, customer acquisition and retention, and cross-functional project execution. This role is responsible for ensuring robust financial performance, operational efficiency, and the successful expansion and diversification of the company’s offerings.

In addition, you will lead high-impact corporate initiatives and support the ongoing development and success of the sales and support teams.

Key Responsibilities

Business Goals

- Revenue Growth and P/L Oversight o Own the region’s revenue growth targets and manage the operational PCL to ensure financial health and profitability.

o Optimize budgets, control expenses, and identify cost-saving opportunities.
- Improve DSO o Streamline the accounts receivable process to reduce DSO.

o Ensure timely collections and efficient payment cycles.
- Business Development s Opportunity Identification o Drive strategies for new customer acquisition along with the other Regional

Operations heads and Business development head.

o Expand revenue streams within the existing customer base and explore diversification opportunities.

- Achieve Revenue Targets o Develop and implement strategies to meet and exceed aspirational revenue goals.
- Commercial Management s Bid Oversight o Lead the commercial aspects of business deals, ensuring alignment with internal governance (RACI matrix).

o Enhance bid success rates, with a strong focus on tender management.

Operational Goals

- Operational Leadership o Own overall operational excellence of the region and ensure seamless service delivery.





o Set and implement strategic operational goals aligned with the company’s mission.
- Customer Retention o Ensure high customer satisfaction and zero attrition through superior service standards.

o Regularly engage with customers to strengthen relationships and understand evolving needs.
- Service Line Expansion s Geographic Growth o Identify and develop new service offerings and explore opportunities for geographic expansion.

o Responsible for the delivery of the sales team in acquiring new customers and logos.
- Cross-functional Support s Coordination o manage key support functions with the respective heads including IR,

Compliance, EHS, Admin and others.

o Promote collaboration and synergy across support functions such as HR,

payroll, billing, and administration.

Organizational Goals

- Technology s Innovation o Champion digital transformation and lead technology-driven initiatives to keep the region at the forefront of innovation.
- Cross-Selling s Group Collaboration o Lead cross-selling efforts across different business units and subsidiaries,

maximizing internal synergies and collaborative opportunities.
- Organizational Development o Identify organizational/regional improvement areas and lead strategic initiatives to enhance efficiency and productivity.

o Partner with HR to design and implement talent development and people improvement programs.

Qualifications

- Bachelor’s/master’s degree
- 20+ years’ experience in facilities management,



with proven leadership across different operations and business development
- Demonstrated ability to manage large, cross-functional teams and drive strategic initiatives along strong financial acumen
- Strong understanding of customer lifecycle management, sales strategy, and operational execution.
- Adept at identifying growth opportunities and driving change across an organization

Key Skills s Competencies

- Strategic Planning – Aligning operational goals with business objectives
- Financial Acumen – Budgeting, forecasting, and cost control
- Operational Efficiency – Streamlining processes and maximizing resource use
- Team Leadership – Managing cross-functional teams and driving performance
- Customer centric approach – Ensuring high levels of customer satisfaction
- Regulatory Compliance – Ensuring adherence to safety, environmental, and labor regulations
- Technology Integration – Leveraging FM tech (e.g., CAFM, CMMS) to optimize operations
- Risk Management – Identifying and mitigating operational risks
- Change Management – Driving organizational change and process improvements

Key Performance Indicators (KPIs)

- Sales C Revenue Target Achievement – 100% attainment of regional revenue and sales goals
- Operational Excellence – SLA adherence, service delivery quality, and operational uptime
- New Logo Acquisition
- Existing Customer Mining – Revenue growth from upselling/cross-selling to existing customers
- Overdue Collections – Reduction in overdue receivables and aging analysis improvements
- Reduction in DSO – Improvement in cash flow through in time collections
- Customer Satisfaction - Nil Customer loss through excellence in service delivery
- People Retention C Employee engagement
- Technology Integration – Implementation and adoption rate of FM tech solutions
- Cost Optimization

📌 Head - Maintenance Services (New Delhi)
🏢 AKMV Consultants
📍 New Delhi