Role: Front Office Associate

Work Location: Bangalore

Job Type: Full-time

About us: Bloom Hotel Group is a growing hospitality company with 55+ hotels across India under brands including Bloom Hotels, Bloom Boutique, Bloom Suites, and Bloom Hub.

Since 2011, Bloom has focused on making hotel stays comfortable, straightforward, and value-driven. Our approach is built around honesty, simplicity, community, generosity, affordability, and consistency.

As we continue to expand, we are looking for people who enjoy interacting with guests and want to build a career in the hospitality industry.

About the role: As a Front Office Associate, you will be one of the key points of contact for our guests. You will be responsible for creating a smooth experience at the front desk while supporting the hotel's daily operations.

This role involves guest interaction, reception activities, reservations, billing, coordination with other departments, and handling day-to-day guest requirements.

What You Will Be Doing

Guest Interaction

- Welcome guests and assist them throughout their hotel stay.
- Complete arrival and departure formalities in an efficient manner.
- Understand guest requirements and provide appropriate assistance.
- Respond to questions, requests, and concerns professionally.
- Make sure guest feedback and special requests are communicated to the relevant team.

Front Desk Activities
- Handle routine reception activities during your assigned shift.
- Assist with reservations, room assignments, check-ins, and check-outs.
- Maintain accurate guest records and booking information.
- Assist with billing and payment collection as required.
- Ensure pending guest requests and operational tasks are followed up before the end of the shift.

Hotel Software & Systems
- Use the hotel's PMS/front office system for reservations and guest-related activities.
- Update guest profiles and booking information accurately.
- Work with the system for room status, billing, and other Front Office requirements.




- Report system-related issues or discrepancies to the appropriate person.

Working With Other Teams
- Coordinate with Housekeeping regarding room readiness and room status.
- Communicate guest requests to the relevant departments.
- Follow up with internal teams to ensure guest requirements are completed on time.
- Participate in effective shift handovers and share key updates with the next team.

Guest Concern Resolution
- Listen to guest concerns and try to resolve routine issues at the Front Office level.
- Escalate matters to the Team Lead or Manager when additional support is required.
- Maintain a professional and composed approach while dealing with challenging situations.
- Follow up on unresolved concerns to ensure they reach the appropriate closure.

What We're Looking For: The ideal candidate should have:

- Good verbal and written communication skills.
- A friendly, professional, and guest-oriented approach.
- Basic understanding of hotel Front Office operations.
- Ability to work comfortably with computers and hotel software.
- Good coordination and interpersonal skills.
- Ability to work as part of a team in a fast-moving hotel environment.
- Willingness to work rotational shifts, weekends, and holidays.

Freshers with an interest in hospitality are welcome to apply. Previous experience in Front Office, Guest Relations, or a similar hotel role will be an added advantage. Why Bloom?

- Build practical experience across Front Office and hotel operations.
- Learn directly through day-to-day guest interactions and operational exposure.
- Develop communication, problem-solving, and guest-service skills.
- Work alongside teams across different areas of hotel operations.
- Opportunity to grow your career with an expanding hospitality group.
- Be part of a workplace focused on delivering simple and consistent guest experiences.

If you enjoy meeting people, solving problems, and creating positive guest experiences, this could be the right opportunity for you. Pay: ₹18,000.00 - ₹19,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Service Associate (Front Office) (Bengaluru)
🏢 bloom Hotel Group
📍 Bengaluru