: CHIEF OPERATING OFFICER (COO) Company: A leading Housing Development company in Bengaluru, Reporting To: Managing Director / CEO Role: GM – Operations / Chief Operating Officer (COO) Position Level: Senior Management Team: Functional Heads – Sales, Marketing, Accounts, HR &

- Administration, Projects, Facilities &
- Operations and other designated functions

- POSITION PURPOSE The GM – Operations / Chief Operating Officer (COO) will be responsible for the overall operational management, coordination and performance of the functions (incl. Sales &
- Marketing, Human Resources, Administration, Facilities, Projects and other assigned operational functions) in the organisation, ensuring that the strategic direction established by the Managing Director/Board is effectively translated into execution. The position requires a strong combination of business acumen, financial discipline, operational excellence, people leadership, project orientation and stakeholder management to build a professionally managed, accountable and performance-driven organisation.

- KEY ACCOUNTABILITIES A. Business &

- Operational Leadership

- Translate organisational strategy into annual operating plans, priorities, budgets and measurable targets.

- Drive effective coordination between all functional departments and ensure alignment with organisational objectives.

- Establish systems, processes, review mechanisms and accountability structures for operational excellence.

- Identify operational bottlenecks, risks and improvement opportunities and ensure timely corrective action.

- Act as the key integrator between the Managing Director and Functional Heads. B. Projects &

- Development Operations

- Provide leadership oversight for ongoing plotted development projects.

- Monitor and Review project progress against approved scope, cost, quality and timelines.

- Ensure effective coordination among Projects, Engineering, Procurement, Finance, Sales and other relevant functions.





- Escalate critical project deviations and ensure timely resolution.

- Establish project review mechanisms and management reporting systems. C.

Human

Resources &

- Organisation Development

- Drive manpower planning, recruitment, onboarding, performance management, training and employee engagement.

- Strengthen organisational structure, roles, KRAs, KPIs and reporting relationships.

- Develop and mentor Functional Heads and build a solid second line of leadership.

- Ensure appropriate HR policies, systems, discipline and employee practices.

- Promote a culture of ownership, teamwork, accountability and continuous improvement. D. Administration, Facilities &

- General Operations

- Oversee administration, office infrastructure, facilities, housekeeping, security, travel, logistics and general services.

- Ensure efficient utilisation and maintenance of organisational assets and resources.

- Establish appropriate administrative controls, SOPs and service standards.

- Ensure effective coordination of all support functions required for smooth business operations.

- Drive cost optimisation without compromising business effectiveness or employee experience.

- LEADERSHIP &

- MANAGEMENT RESPONSIBILITIES The COO will be responsible for leading and managing the Functional Heads, rather than directly performing every functional activity.

Key responsibilities include:

- Set clear objectives, KRAs and KPIs for Functional Heads and ask them to percolate down the line.

- Conduct structured monthly/quarterly performance reviews.

- Ensure cross-functional collaboration and timely decision-making.

- Coach, mentor and develop Functional Heads.

- Build succession capability and a strong leadership pipeline.

- Establish a culture of ownership, transparency and accountability.

- Resolve inter-functional conflicts and remove operational roadblocks.

- Ensure that decisions are translated into timely execution.

- GOVERNANCE, COMPLIANCE &

- RISK MANAGEMENT

- Ensure organisational activities are conducted within appro

📌 General Manager Operations (Bengaluru)
🏢 JobTrade
📍 Bengaluru