Pre-Arrival Duties

- Reservation Management: Process phone, online, and group bookings, and log them into the property management system.

- Arrival Preparation: Assign rooms, prepare key cards, and review special guest requests or VIP preferences in advance.

- Guest Communication: Send confirmation emails and answer pre-stay inquiries regarding rates, amenities, and policies.

Arrival and Check-In Duties

- Welcoming Guests: Greet arrivals warmly and establish a positive first impression.

- Verification & Registration: Collect identification, confirm contact details, and secure payment methods or deposits.

- Room Handover: Issue room keys and provide key information about hotel facilities, dining, and local attractions.

In-Stay Guest Services

- Department Coordination: Liaise with housekeeping to track room cleaning status and with maintenance to fix reported room issues.

- Concierge Assistance: Book local tours, arrange transport, and make restaurant reservations.





- Upselling & Inquiries: Promote room upgrades, spa packages, or on-site dining, and handle day-to-day guest questions.

- Complaint Resolution: Address service issues or billing questions promptly and professionally with empathy

Departure and Post-Stay Duties

- Billing & Invoicing: Review final charges, print itemized receipts, and process final payments.

- Check-Out Execution: Collect room keys, handle luggage storage if needed, and assist with transport arrangements.

- Night Auditing: Reconcile daily financial records, close out the business day, and generate management report

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages

- Cell phone reimbursement

- Food provided

- Internet reimbursement

- Leave encashment

- Provident Fund

Work Location: In person

📌 Front Office Manager (Murthal)
🏢 Hotel Park Blu
📍 Murthal