- Guest Services: Greet visitors and guests professionally, answer inquiries, and direct them to the appropriate departments or individuals.

- Reception Management: Maintain a clean, tidy, and presentable reception area, ensuring all necessary materials and stationery are available.

- Communication: Handle and screen incoming phone calls, forward calls, and take messages.

- Reservations & Check-in/Check-out: Manage reservations, process guest check-ins and check-outs, and assist with any changes to bookings.

- Administrative Tasks: Assist with administrative duties such as data entry, filing, managing incoming and outgoing mail, and maintaining visitor logs.

- Payment Processing: Handle payments and present bills to customers during check-out.

- Record Keeping: Maintain accurate records of guest information, bookings, and hotel occupancy or office activity.

- Coordination: Liaise with internal departments to ensure guest requests and operational needs are met efficiently.

Essential Skills & Competencies:

- Customer Service:



Ability to provide a high level of customer service and handle challenging situations with professionalism.

- Communication: Solid verbal and written communication skills for interacting with guests and staff.

- Organization: Excellent organizational skills to manage multiple tasks and maintain a structured front desk.

- Technical Proficiency: Familiarity with office management software and hotel property management systems (PMS) is often required.

- Multitasking & Time Management: Ability to handle various tasks simultaneously and manage time effectively to ensure smooth operations.

- Attention to Detail: A keen eye for detail to ensure accuracy in record-keeping and administrative tasks.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

- Edapally North, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education

- Higher Secondary(12th Pass) (Preferred)

Experience

- total work: 1 year (Preferred)

Language

- English (Required)

Work Location: In person

📌 Front Office Executive (Edappally North)
🏢 Hotel Seven Lights, Edapally, Kochi
📍 Edappally North