Candidate Requirements

- Graduate Mandatory

- 46 years of experience in retail, wellness, healthcare, hospitality, or customer-facing operations

- 2+ years of team-handling experience

- Strong communication and customer engagement skills

- Good people-management skills

- Comfortable working with CRM, Excel/Google Sheets, and daily MIS reporting

- Robust ownership, accountability, and problem-solving approach.

Key Responsibilities

Customer Experience & Engagement

- Welcome and guide customers professionally throughout their visit.

- Support customers during consultations and treatment journeys.

- Explain treatment plans and product usage.

- Drive customer satisfaction, retention, and repeat visits.

- Handle customer queries and escalations effectively.

- Conduct outbound calls for appointment confirmations, follow-ups, retention, and service recovery.

- Follow up with missed leads, no-shows, and inactive customers.

- Communicate with customers through calls, WhatsApp, and CRM.





Store Operations & Team Management

- Manage smooth day-to-day store/clinic operations.

- Ensure opening, closing, hygiene, and operational standards.

- Supervise and guide Client Servicing Consultants and support staff.

- Manage appointments, walk-ins, and customer escalations.

- Coordinate with doctors, backend teams, and cross-functional stakeholders.

- Prepare shift rosters and monitor team productivity, discipline, and SOP adherence.

Business & Performance Management

- Drive store performance and support revenue targets.

- Guide the team on products, treatment plans, and upselling opportunities.

- Track footfall, appointments, conversions, and follow-ups.

- Maintain daily MIS and reporting.

- Ensure inventory accuracy and timely replenishment.

- Maintain CRM data hygiene.

- Support local marketing and customer engagement initiatives.

📌 Front Office Executive (Bengaluru)
🏢 Firstmeridian Global Services
📍 Bengaluru