A front office associate acts as the primary point of contact for guests or clients, managing arrivals, communications, and basic administrative tasks to ensure efficient daily operations.

Key Responsibilities

- Greeting and Guest Services: Welcome visitors warmly, verify identification or reservations, issue passes or room keys, and handle check-in and check-out procedures.

- Communication Hub: Answer incoming phone calls, screen and forward calls, respond to emails, and take accurate messages.

- Administrative Support: Schedule appointments, manage visitor logs, sort mail, handle deliveries, and maintain clean reception areas.

- Billing and Transactions: Process payments, settle invoices, and manage basic cashiering tasks if working in hospitality.

- Problem Solving: Address client or visitor questions and complaints calmly,



escalating issues to management when necessary.

Qualifications and Requirements

- Education: High school diploma or equivalent; a degree or formal training in hospitality or office administration is a plus.

- Communication Skills: Excellent verbal and written communication skills with a polite and professional phone manner.

- Technical Skills: Proficiency in office software (Microsoft Office, email clients) and familiarity with multi-line phone systems or booking software.

- Soft Skills: Solid multitasking abilities, attention to detail, reliability, and a calm demeanor under pressure.

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Associate (Kochi)
🏢 BK SQUARE INTERNATIONAL CONSULTANT
📍 Kochi