Role & responsibilities

- Manage the front desk and reception area in a professional and welcoming manner.

- Greet and assist visitors, clients, tenants and vendors.

- Handle incoming calls, emails and general enquiries and direct them to the appropriate person/department.

- Understand and accurately listen to and address visitor and tenant concerns, or route them to the relevant team for resolution.

- Coordinate with security, housekeeping, maintenance and building management as required.

- Maintain visitor records, appointments, passes and other front-desk documentation.

- Assist visitors with directions, meeting-room information and access procedures.

- Receive and appropriately direct tenant/client complaints and service requests.

- Maintain daily records, registers and basic reports using MS Excel and other computer applications.

- Handle routine correspondence, emails, printing, scanning and documentation.

- Coordinate meetings and appointments when required.

- Assist in maintaining smooth day-to-day front-office operations.





- Maintain confidentiality and demonstrate professionalism while dealing with tenants and visitors.

- Escalate important or unresolved issues to the appropriate management personnel promptly.

- Ensure the reception area remains neat, organized and presentable at all times.

Preferred candidate profile

- Graduate preferred.

- 12 years of experience in front desk, reception, hospitality, corporate office or customer service preferred.

- Excellent verbal and written communication skills.

- Good listening, problem-solving and interpersonal skills.

- Professional, polite and confident personality.

- Proficient in MS Office, particularly Excel, Word and email.

- Comfortable learning and using basic office/building management systems.

- Ability to multitask and handle visitors and enquiries efficiently.

- Positive command of English and Hindi/Punjabi.

- Smart, well-groomed and presentable.

- Ability to remain calm and courteous while handling difficult or demanding visitors.

Perks and benefits

📌 Front Desk Executive/ Receptionist (Sahibzada Ajit Singh Nagar)
🏢 ALPHA IT CONSULTANTS
📍 Sahibzada Ajit Singh Nagar