Candidate must have strong hands-on experience of 10+ years in Salesforce ecosystem with at least 4-5 years of experience architecting and implementing Salesforce Field Service Lightning (FSL) solutions.

nRequired Skills & Experience

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- Lead end-to-end architecture, design, and implementation of Salesforce Field Service Lightning (FSL) solutions.
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- Design scalable field service management solutions for enterprise organizations.
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- Deep expertise in:
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- Salesforce Field Service Lightning (FSL)
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- Service Cloud
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- Experience Cloud
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- Sales Cloud
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- Mobile Field Service Solutions
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- Robust understanding of FSL core components:
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- Service Territories
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- Service Resources
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- Operating Hours
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- Work Types
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- Work Orders
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- Work Order Line Items
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- Service Appointments
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- Skills Management
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- Dispatcher Console
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- Hands-on expertise in:
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- Scheduling Policies
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- Work Rules
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- Optimization Rules
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- Routing Strategies
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- Resource Availability
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- Crew Management
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- Asset Management
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- Experience designing Mobile Workforce Management solutions.
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- Expertise in:
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- Apex
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- Lightning Web Components (LWC)
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- Flow Automation
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- Platform Events
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- REST/SOAP APIs
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- Design enterprise-grade integrations with:
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- SAP
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- Oracle ERP
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- GIS Platforms
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- IoT Platforms
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- Asset Management Systems
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- External Scheduling Systems
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- Strong understanding of:
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- Real-time scheduling
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- Appointment optimization
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- Service lifecycle management
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- Preventive maintenance processes
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- Inventory and asset tracking
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- Experience implementing:
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- Offline Mobile Capabilities
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- Mobile Workforce Enablement
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- Technician Productivity Solutions
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- Strong understanding of:
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- Salesforce Security Architecture
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- Sharing Rules
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- Role Hierarchies
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- Governor Limits
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- Large Data Volume (LDV) considerations
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- Experience with DevOps tools:
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- Copado
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- Gearset
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- AutoRabit
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- GitHub
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- Azure DevOps
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- Experience leading architecture reviews, design reviews, and code reviews.
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- Strong stakeholder management, client interaction, and consulting experience.
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nKey Responsibilities*

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- Define enterprise architecture for Salesforce Field Service programs.
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- Lead solutioning workshops with business stakeholders, dispatch teams, and field service operations.
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- Design scalable workforce scheduling and optimization frameworks.
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- Architect mobile workforce solutions for technicians and field engineers.
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- Define integration strategies across ERP, Asset Management, GIS, and IoT platforms.
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- Establish architecture standards and governance frameworks.
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- Review technical designs and ensure adherence to Salesforce best practices.
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- Mentor developers, technical leads, and solution architects.
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- Participate in estimation, solution review, and pre-sales activities.
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- Support deployment planning, release governance, and production readiness reviews.
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- Ensure scalability, security, maintainability, and performance of FSL solutions.
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📌 Field Service Lightning architect (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru