Job Title: Executive - Soft Services (Facility Management)

Location: Pune

Department: Facility Management - Operations

Experience: 2-4 years in FM soft services

Qualification: Graduate / Hotel Management preferred

Reports To: Facility Manager

Role Summary

Responsible for managing and monitoring all soft services at the client site to ensure high service standards, compliance, and client satisfaction.

Key Responsibilities: Housekeeping Management: Supervise housekeeping staff, manage rosters, daily briefing, grooming checks and ensure cleaning as per SOP and checklistPantry &

- Cafeteria: Manage pantry operations, consumables stock, vendor coordination, and hygiene standardsFront Office &
- Mailroom: Oversee reception, visitor management, meeting room managementVendor Management: Coordinate with manpower, pest control, horticulture, laundry vendors.





Track SLAs and service qualityClient Coordination: Daily client interaction, handle complaints, close tickets on time, prepare daily/weekly/monthly reportsCompliance &

- Audits: Ensure statutory compliance, EHS, and participate in internal and client auditsInventory &
- Cost Control: Manage consumables, assets, and control operational costsTeam Management: Training, performance monitoring and attrition control of soft services teamRequired

Technical Skills: Knowledge of FM soft services SOPs, MS Excel,

Soft Skills: Excellent communication, client handling, people management, problem solving

Other: Presentable, proactive, versatile for shifts and weekends

Preferred: Candidates with IFM company experience.

📌 Executive Facility Soft Services (Pune)
🏢 Newmark Real Estate
📍 Pune