Role & responsibilities

1. ERP Training Strategy & Governance

- Define and implement global ERP training and learning strategy aligned with ERP roadmap
- Establish training governance, standards, and methodologies across ERP programs
- Define learning principles supporting global process standardization and local adoption
- Ensure alignment with Change Management and business readiness activities

2. Digital Adoption Platform Management (EnableNow / WalkMe)

- Own and govern digital adoption platforms such as SAP EnableNow and WalkMe
- Define future direction and transition strategy (e.g., EnableNow to WalkMe)
- Establish standards for digital learning content, simulations, guided tours, and in-app help
- Ensure platform scalability and usability across ERP landscape

3. Training Design & Content Development

- Define role-based training curriculum aligned with business processes and ERP template
- Collaborate with BPEs and Solution Engineers to translate process design into training materials
- Develop reusable digital learning assets (simulations, SOPs, job aids, e-learning)
- Ensure training content is standardized and reusable across rollout waves

4. Collaboration with Change Management & Business

- Work closely with Change Management Lead to drive user adoption and readiness
- Partner with GPOs, RBPOs, and local teams to align training with business processes
- Ensure training reflects future ways of working and process standardization
- Support business readiness assessments and capability building

5. Deployment & Rollout Enablement

- Support ERP rollout waves with structured training plans and execution
- Enable train-the-trainer and super-user models across regions
- Coordinate training activities for SIT, UAT, cutover, and hypercare phases
- Ensure readiness of training materials prior to go-live

6. Learning Analytics & Adoption Monitoring

- Define KPIs for training effectiveness and adoption
- Monitor training completion,



engagement, and competency levels
- Identify adoption gaps and implement corrective actions
- Provide insights to ERP leadership and program governance

7. Continuous Learning & Knowledge Management

- Establish a sustainable ERP learning ecosystem beyond go-live
- Support continuous learning for changes, releases, and new capabilities
- Maintain central ERP knowledge repository and digital learning library
- Promote self-service learning and continuous capability development

8. Vendor & Partner Management

- Collaborate with training vendors and implementation partners
- Ensure quality and consistency of externally developed materials
- Optimize use of digital adoption tools and licensing investments
- Reduce dependency on external providers over time

Preferred candidate profile

- Bachelors or Master’s degree in Business, Education, Organizational Development, IT, or a related field
- 7–12+ years of experience in ERP training, learning enablement, or change adoption, preferably in SAP programs
- Proven experience defining and executing training strategies for large-scale ERP implementations or global rollouts
- Strong expertise with digital adoption and learning tools such as SAP EnableNow, WalkMe, or similar platforms
- Experience developing role-based training curricula, digital learning assets, simulations, and user documentation
- Solid understanding of end-to-end ERP business processes and how process design translates into training content
- Experience supporting SIT, UAT, cutover, hypercare, and business readiness activities across deployment waves
- Ability to define training KPIs, monitor adoption metrics, and translate insights into continuous improvement actions
- Experience collaborating with Change Management, GPOs, Solution Engineers, business stakeholders, and external vendors
- Strong communication, stakeholder management, and facilitation skills in global and matrix organizations
- Fluent in English; additional languages are a plus

📌 ERP Training Lead (EnableNow Expert) (Chennai)
🏢 Infosys
📍 Chennai