Position: EMR Support Executive – Technical Support (Healthcare)

Company: Technocruitx Universal Services Pvt. Ltd.

Location: Ahmedabad, Gujarat

Work Location: Work from Office

Shift: Night Shift – 6:30 PM to 3:30 AM

Working Days: Monday to Friday (5 Days a Week)

Industry: Healthcare IT

About the Role

We are looking for a customer-focused and technically proficient EMR Support Executive to join our healthcare support team. The selected candidate will be responsible for providing technical assistance to healthcare professionals and clients using EMR/EHR systems.

The ideal candidate should have hands-on experience in EMR/EHR technical support or healthcare IT helpdesk, strong troubleshooting abilities, and excellent verbal and written communication skills. Experience in a voice-based technical support process will be preferred.

Key Responsibilities

- Provide technical support and assistance for EMR/EHR software to healthcare professionals and clients.
- Handle inbound and outbound calls to understand, troubleshoot, and resolve technical issues.
- Identify and diagnose software-related problems and provide appropriate resolutions.
- Log, track, update, and resolve support requests within defined Service Level Agreements (SLAs).
- Escalate complex or unresolved issues to the appropriate internal teams and coordinate for timely resolution.
- Maintain accurate and detailed documentation of support interactions, troubleshooting steps, and resolutions.
- Assist users with EMR/EHR functionalities, system updates, and basic troubleshooting procedures.
- Follow established support processes, quality standards, and escalation procedures.




- Ensure a professional and customer-focused approach during every interaction.

Required Skills & Qualifications
- 1–3 years of experience in EMR/EHR technical support, healthcare IT helpdesk, or a similar technical support role.
- Good understanding of healthcare workflows and EMR/EHR systems.
- Excellent verbal and written English communication skills.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to understand technical issues and explain solutions clearly to users.
- Comfortable working in a voice-based support process.
- Willingness to work in a night shift and work-from-office environment.
- Ability to manage multiple support requests while meeting defined SLAs.

Preferred Experience
- Prior experience supporting healthcare professionals or healthcare organizations.
- Experience with EMR/EHR applications and healthcare IT support.
- Previous experience in a voice-based technical support/helpdesk process.

Perks & Advantages
- 5-day working week – Monday to Friday
- Free dinner facility provided daily by the company
- Professional work environment
- Opportunity to build experience in Healthcare IT and EMR/EHR support

Work Location Technocruitx Universal Services Pvt. Ltd.

A-16, Westgate Business Bay,

Sarkhej–Gandhinagar Highway,

Near Jaguar Showroom, Makarba,

Ahmedabad, Gujarat – 380051

How to Apply

Interested candidates can share their updated resume through:

Email: [email protected]

WhatsApp: +91 (phone hidden)

Join us and build your career in Healthcare IT and EMR/EHR Technical Support.

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits

- Food provided

Work Location: In person

📌 EMR Support Executive – Technical Support (Healthcare) (Ahmedabad)
🏢 Technocruitx Universal Services
📍 Ahmedabad