Digital Marketing Delivery Manager For Digital Marketing Agency located in Kochi

Purpose of the Role

Ensemble delivers digital marketing and AI services to a growing base of clinical and healthcare clients.

The Digital Marketing Delivery Manager owns end-to-end scope, strategy, delivery execution, resource efficiency, and client SLAs across all accounts. This role combines deep technical domain knowledge with operational discipline - ensuring campaigns ship on-time and on-scope, while remaining hands-on to troubleshoot setups, audit strategy, quality, review analytics and optimize internal team throughput.

This role streamlines prioritized workflow, inspires the team do its best work without friction, ensures stakeholder trust and growth prospects.

Reporting

Reports to: COO / Managing Director

Works with: Account leads, the offshore (India) delivery team, and across SEO, Paid Ads, Creative, Video, Web Development, Content, and AI.

Core Responsibilities

1 Proven experience in Digital Marketing industry standard scope delivery

· End to end knowledge of holistic digital marketing industry standard scope of work execution successfully.

· Ability to take ownership, translate strategies, align with expectations and ensure effective execution, take proactive, corrective and preventive measures throughout workflow process with ROI focus.

· Be hands-on and actively perform technical audits on paid campaigns and content strategies prior to launch, step in directly to fix technicalities, tracking, campaign structure, or workflow blockers, do overall reviews and provide inputs to SEO, setups, to creatives, for development team etc.

· Proficiency in market research, competitor analysis and reporting and familiar with tools like Semrush, MS Clarity, Looker Studio , popular tools, CRM platforms etc.

· Knowledge of AI tools and its leverage to expedite productivity and faster turn arounds.

· Strong analytical skills – ability to translate data into clear strategy.

2 Own on-time delivery across all accounts

- Hold end-to-end accountability for every client deliverable shipping on time and to standard.
- Own scope and maintain one live view of all work in flight — status, owner, due date, and risk — so nothing stays invisible until it is already late.
- Be hands on and streamline productivity and strive for efficiency – individuals and team.

3. Plan capacity,



resource, control workflow, priorities and scope

• Forecast team capacity against committed work and flag over-allocation before it causes slippage.

- Balance workload across the offshore team and specialists; reassign to clear bottlenecks.
- Translate client commitments into realistic timelines the team can actually hit — push back when they can’t.
- Run a disciplined workflow process — no work starts without a clear scope, owner, and deadline.
- Implement operational frameworks (Agile/Kanban) to maximize team output per hour. Monitor billable vs. non-billable time and eliminate operational drag across the offshore team.
- Set and communicate priorities across accounts; resolve conflicts between competing client demands Catch scope creep early and escalate the trade-off rather than silently absorbing it into the timeline.

5. Run the delivery cadence

- Lead a recurring delivery rhythm (daily standup + weekly account review) that surfaces risk early.
- Coordinate across time zones so the offshore team stays unblocked and handoffs don’t stall overnight.
- Track dependencies and escalations and drive them to resolution.

6. Enforce quality

- Review deliverables before they reach the client — nothing ships below standard.
- For healthcare and clinical clients, ensure work meets compliance expectations (HIPAA-aware handling, compliant tracking and reporting).
- Reduce rework by catching issues internally, not at the client.

7. Report to clients and leadership

- Give clients clear, consistent status updates — progress, what’s next, and any risks to the timeline.
- Give leadership an honest, data-backed view of delivery health and where it is at risk.
- Standardize daily use of tools (Portal, CRM etc) to maintain 100% visibility into account velocity and resource capacity.

8. Build the delivery system

- Develop and maintain SOPs, checklists, and workflows so delivery is predictable, not heroic.




- Continuously remove recurring blockers and improve throughput without simply adding headcount.
- Mentor coordinators and the offshore team toward accountability and ownership.

What Success Looks Like (KPIs)

Scope Delivery health is measured, reviewed biweekly / monthly, and owned by this role:

Metric

Target

On-time delivery rate ≥ 95% of deliverables shipped by the committed date

Rework rate < 10% of deliverables needing rework after internal review

Client-reported quality issues Trending down quarter over quarter

Team utilization 80–90% (productive, not overloaded or idle)

Scope Deliverables/SLA / turnaround compliance ≥ 95% of requests handled within agreed timeframes

Delivery visibility and Reporting 100% of scope and active work tracked in one live source of truth with daily, weekly reporting.

Escalation handling Risks flagged and resolved before the deadline, not after.

Qualifications

- Minimum Graduate with 5 years in digital marketing & delivery management, ideally in a digital or creative agency.
- Proven track record of aligning with client requirements, add value by improving quality and scaling on-time delivery across multiple concurrent accounts.
- Strong knowledge of Google ads, social media ads, creatives, blogs, email marketing, content, analytics and working knowledge of SEO ,video production, web development - to get hands on and to judge productivity, quality and timelines.
- Experience coordinating distributed or offshore teams across time zones.
- Be updated with latest trends and developments in the digital marketing domain.
- Familiarity with healthcare or clinical client requirements (HIPAA awareness) is a strong plus.
- Organized and Strong on digital marketing workflow design, prioritization, communication, and stakeholder management.
- Effective English communication skills (spoken and written).
- Ability to work independently and as part of team, effectively manage priorities and productivity

Ideal Candidate The one who makes digital marketing scope delivery boringly predictable as per stakeholder expectations. Organized, calm under competing deadlines, and relentless about removing blockers and building the systems that let positive work ship on time - every account, every time.

CTC: 6 Lacs Per Annum

Location: Kochi office full-time role https://ensembledigilabs.com/

📌 Digital Marketing Delivery Manager (Kochi)
🏢 TechsoIT
📍 Kochi