We are looking for an IT EUS (L1) Engineer for our Lower Parel, Mumbai location. The candidate will be responsible for providing onsite End User Support, desktop/laptop troubleshooting, application support, IT asset management, and coordination with HO, NOC, Network, Security, and vendor teams.

Experience: 2+ Years

Qualification: Diploma / Graduate in IT, Computer Engineering, or equivalent

Job Responsibilities

- Provide L1 End User Support for desktops, laptops, and IT peripherals.
- Install, configure, and troubleshoot Windows OS and Microsoft 365 applications.
- Provide support for Outlook, Microsoft Teams, SharePoint, and OneDrive.
- Manage user accounts, access, MFA, and passwords through Azure AD / Microsoft Entra ID.
- Troubleshoot printers, scanners, LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP issues.
- Provide basic SAP GUI and business application support.
- Handle IT tickets,



incidents, service requests, SLA monitoring, escalation, and closure.
- Manage IT assets, inventory, hardware replacement, RMA, and endpoint security.
- Support antivirus, Windows patch management, and IT security/compliance activities.
- Provide Remote Hands and Plant IT Infrastructure support.
- Coordinate with NOC, Network, Security, OEM, ISP, and other vendors for issue resolution.
- Maintain IT documentation, reports, asset records, and service-related information.

Pay: ₹23,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Versatile schedule
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Parel)
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📍 Parel