– Customer Support Specialist

Company: Young Minds Technology Solutions Pvt. Ltd.

Department: Customer Support

Location: Tirupati, Andhra Pradesh

Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Specialist to provide professional and timely assistance to customers, understand their concerns, resolve queries, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, patience, problem-solving ability, and a customer-focused approach.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate information about products/services.
- Resolve customer complaints and issues professionally within the defined timelines.
- Provide product/service guidance and basic troubleshooting support.
- Follow up with customers to ensure their concerns have been resolved.
- Coordinate with internal teams such as Sales, Technical Support, and Operations for issue resolution.
- Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
- Escalate complex or unresolved issues to the appropriate department.
- Assist customers with onboarding, account-related queries, and service-related requests.
- Maintain skilled communication and build positive relationships with customers.
- Collect customer feedback and communicate recurring issues to the concerned team.




- Achieve assigned customer support and service-quality targets.
- Follow company policies, SOPs, and customer service standards.

Required Skills
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Good listening and problem-solving abilities.
- Patience and a positive attitude while handling customers.
- Basic computer knowledge and proficiency in MS Office / Google Workspace.
- Ability to handle multiple customer queries and follow-ups.
- Good documentation and reporting skills.
- Ability to work effectively as part of a team.

Eligibility
- Qualification: Any Degree / Diploma.
- Experience: Freshers and experienced candidates can apply.
- Candidates with experience in Customer Support, Customer Service, BPO, Telecalling, or Client Coordination will be preferred.

Key Performance Areas Customer Query Resolution | Customer Satisfaction | Follow-ups | Complaint Management | Product Support | Customer Communication | Escalation Management | Service Quality

Location

Young Minds Technology Solutions Pvt. Ltd.

Tirupati, Andhra Pradesh

Email - [email protected] or 970164669

Interested candidates can share their updated resume with the HR Team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Support Specialist (Tirupati)
🏢 young minds technology solutions
📍 Tirupati