Customer Support Executive

nOffice Location: Gurugram, Haryana ( On-site working)

nContact Person: HR Nilaya, or share your resume with & .

nInterview Mode - Face to Face only (No Virtual rounds)

nWorking days- 6 days working with a roster off

nLanguages Preferred - English

nSalary- 2.5 - 4 LPA

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nPolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

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nKey Responsibilities:

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- Handle inbound and outbound calls to address customer queries and concern.
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- Provide accurate information regarding insurance policies, premium calculations, and policy status.
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- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
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- Maintain customer records by updating information in the CRM system.
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- Ensure customer satisfaction through qualified communication and problem-solving.
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nRequired Skills:

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- Excellent communication skills (verbal and written).
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- Ability to handle customer queries efficiently and politely.
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- Basic computer knowledge and proficiency in MS Office and email.
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- Patience and empathy to manage difficult or irate customers.
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- Prior experience in a call centre or customer support role is a plus.
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- Freshers and experienced both can apply.
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- Minimum education: Graduate.
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- Salary package 2.5 LPA to 4LPA.
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nWhat do we offer?

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- Amazing work culture.
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- Complete the Day shift.
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- 6 Day working1 Roster off
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- Unlimited Incentives
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- Good opportunity for career progression.
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- GMC- Group medical coverage
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- Gratuity is paid as per applicable law, which is over.
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nISMS Responsibilities:-

nBe aware and comply with the ISMS Policy, procedures, and objectives;-

nActively participate in ISMS exercises;-

nRequest access to information from their Team Leaders/ Executives;-

nReport known and suspected security incidents to the IT Helpdesk.-

nProtect the secrecy of passwords;

nand-Protect information assets used by them against compromise of the confidentiality, integrity, or availabil ity.

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nInterested candidates can share their resume with ar.com or WhatsApp to .

📌 Customer Support Executive (Haryana)
🏢 Policybazaar.com
📍 Haryana