20 Sep
|
Nexera People Solutions
|
Bengaluru
20 Sep
Nexera People Solutions
Bengaluru
Role & responsibilities
- Scope of Work The Customer Support Executive will be responsible for:
- Handling customer calls, messages, and emails.
- Responding to customer queries regarding shipments and deliveries.
- Providing shipment/order status updates to customers.
- Coordinating with the operations/delivery team for shipment-related issues.
- Following up on delayed, pending, or failed deliveries.
- Coordinating delivery rescheduling, where required.
- Recording and tracking customer complaints and ensuring timely follow-up.
- Escalating unresolved or critical issues to the concerned client representative.
- Maintaining basic customer and shipment-related records.
- Sharing daily/weekly updates on customer queries and pending issues.
- Supporting other reasonable customer-service activities related to logistics operations.
📌 Customer Support Executive (Bengaluru)
🏢 Nexera People Solutions
📍 Bengaluru