Job Title: Tele-Calling Agent (Customer & Driver Support)

Company: Gogo Cabs Private Limited

Location: Electronic City phase 1, Bengaluru (In office)

Employment Type: Full-Time

Role Overview

We're looking for a Tele-Calling Agent to handle inbound and outbound calls with customers and drivers across our operating states resolving queries, confirming bookings, and ensuring a smooth ride experience end to end.

Key Responsibilities

- Handle inbound/outbound calls for booking confirmations, ride status updates, and customer queries
- Support drivers with onboarding queries, trip issues, and dispatch coordination
- Resolve complaints and escalate unresolved issues to the Operations team
- Maintain accurate call logs and update customer/driver records in internal systems
- Follow up on pending bookings, cancellations, and payment-related queries




- Work in rotational shifts, including night shifts as required for 24x7 support coverage

Required Skills

- Languages: Malayalam, Tamil + at least one of Telugu, Kannada, or Hindi.
- Clear verbal communication and active listening skills
- Basic computer literacy
- Patience and problem-solving mindset when handling upset customers or drivers

Preferred Qualifications

- Any graduate or equivalent
- Must Speak Malayalam and Tamil

What We Offer

- Fixed salary + performance incentives
- Fast-growing startup environment with direct exposure to operations
- Opportunity to grow into team lead/ops roles as the company scales

📌 Customer Support Executive (Bengaluru)
🏢 Gogo Cabs
📍 Bengaluru