Customer Support

Company: Renq Power Solutions India Pvt. Ltd.

Location: poojar, Kottayam

Department: Customer Support / Operations

Employment Type: Full-time

Job Summary

We are looking for a Customer Support – Non-Voice professional to handle customer communication primarily through email, WhatsApp, and other written channels. The role will also involve documentation, data management, follow-ups, and coordination with internal teams to ensure customer requirements are properly recorded and addressed.

Key Responsibilities

- Handle customer queries and requests through email, WhatsApp, and other non-voice channels.
- Prepare and maintain customer-related documents and records.
- Update customer information, service details, and follow-up status in Excel and internal systems.
- Coordinate with sales, project, service, and other teams regarding customer requirements.
- Follow up on pending documents, approvals, and customer requirements.
- Prepare and share required documents, reports, quotations, and updates with customers.
- Maintain proper records of customer communication and correspondence.




- Track customer requests and ensure timely follow-up with the concerned team.
- Assist in preparing daily and weekly customer support reports.
- Ensure all customer-related documentation is accurate and properly organized.
- Perform other documentation and coordination tasks assigned by the reporting manager.

Requirements
- Bachelor's degree in any discipline.
- 0–2 years of experience in customer support, back-office, documentation, coordination, or a similar role.
- Freshers with positive written communication and computer skills can apply.
- Good knowledge of MS Excel, MS Word, email, and basic computer applications.
- Strong written communication and attention to detail.
- Good organizational and follow-up skills.
- Ability to handle multiple customer requests and maintain accurate records.
- Knowledge of the solar/EPC industry will be an added advantage

Pay: ₹12,000.00 - ₹15,000.00 per hour

Benefits

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Executive (CSE) (Erattupetta)
🏢 RENQ Power Solutions India
📍 Erattupetta