Salary : 28,000 per month

Experience : 1 to 2 years (required)

Location : Bengaluru

Company Description CareerBloc is a recruitment and marketing partner that connects skilled talent with organizations while helping businesses grow through result-driven marketing solutions. The company offers end-to-end hiring, candidate sourcing, and workforce solutions, acting as a trusted mediator between candidates and clients.

CareerBloc also provides strategic marketing services, including social media growth, lead generation, SEO, and brand strategy to enhance brand visibility and measurable performance. With a robust track record in placing top talent and building brand presence, CareerBloc is recognized for professionalism, consistency, and proven results. Its combined expertise in human resources and marketing makes CareerBloc a comprehensive solution for companies looking to scale both their teams and their business.

Role Description The Customer Support Executive role at CAREERBLOC is a full-time, on-site position based in Bengaluru. The individual in this role will respond to customer inquiries via phone, email, and online channels, ensuring timely and accurate resolutions.

Responsibilities include handling customer service requests, providing product or service information, escalating complex issues to technical support teams when needed, and maintaining records of interactions.



The role also involves monitoring customer satisfaction, following up on open tickets, and contributing to process improvements that enhance the overall support experience. Collaboration with internal teams to communicate customer feedback and support continuous service quality improvement is a key part of the day-to-day work.

Qualifications

- Strong skills in Customer Support and Customer Service, with the ability to handle diverse customer inquiries professionally and efficiently.
- Experience focused on Customer Satisfaction, including managing feedback, resolving concerns, and maintaining positive relationships.
- Proficiency in Online Support, such as handling chat, email, and web-based queries in a structured and timely manner.
- Exposure to Technical Support, including basic troubleshooting and coordination with specialized teams for complex issues.
- Excellent communication skills, active listening, and a solutions-oriented mindset.
- Ability to work on-site in Bengaluru, manage workload in a fast-paced environment, and collaborate with cross-functional teams.
- Basic computer literacy and familiarity with customer support tools or ticketing systems; prior experience in a customer-facing role is an advantage.
- Relevant education in any discipline; additional certification in customer service or support operations is beneficial.

📌 Customer Support Executive (Bengaluru)
🏢 CAREERBLOC ~
📍 Bengaluru