"It is a 3 month internship with a transparent path to full-time based on performance. Immediate joiners preferred"

nApply Only if you are agreeing with the following criteria :

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- Have you completed your graduation ?
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- Are you comfortable commuting to Gurgaon?
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- Are you comfortable working Mon to Sat (10 AM - 7 PM)?
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- You will be provided (Rs 10,000- Rs15,000) stipend for the 0-3 months with an chance to go Full-Time. Are you comfortable with this?
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nAbout us :

nWe’re building a next-gen beauty brand rooted in community, culture, and real conversations.

nAnd this role? You’re the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met.

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nWhat You'll Do

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- Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
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- Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
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- Coordinate with logistics partners to resolve shipping and delivery-related escalations.
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- Maintain a positive, empathetic, and professional attitude while interacting with customers.
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- Resolve customer complaints efficiently while maintaining the brand's tone of voice.
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- Keep detailed records of customer interactions and update internal systems.
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- Coordinate with the Operations team to ensure quick issue resolution.
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- Identify recurring customer concerns and share feedback with relevant teams for process improvements.
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- Meet daily response time and resolution targets.
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nWhat We're Looking For

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- Excellent verbal and written communication skills in English and Hindi.
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- Strong problem-solving and conflict-resolution abilities.
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- Ability to multitask in a fast-paced startup environment.
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- Good organizational and time-management skills.
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- Knowledge of Google Sheets, Excel, and customer support tools.
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- A customer-first mindset with patience and empathy.
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- Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.
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nBonus :

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- Experience in D2C / beauty / community-led brands (not mandatory)
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- Familiarity with Google Sheets, Notion, or shipping tools
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- Understanding of customer experience + operations workflows
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nWhat You’ll Gain :

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- Work directly with founders
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- Real ownership from Day 1
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- Hands-on exposure to building a D2C brand from scratch
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nIf you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.

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📌 Customer Support Associate (Haryana)
🏢 BrewSkin
📍 Haryana