Experience: 1–2 years in Technical Support / Customer Support / Call & Chat Support
About the Role
We are looking for a Technical Call & Chat Support Executive to handle customer queries through calls and chat, troubleshoot technical issues, and ensure timely resolution of customer concerns.
Key Responsibilities
- Handle inbound and outbound customer calls related to technical and product-related issues.
- Provide chat support and respond to customer queries professionally.
- Understand and troubleshoot issues related to software, billing, POS, inventory, and other product features.
- Guide customers step-by-step to resolve basic technical issues.
- Escalate complex or unresolved issues to the Technical/Development Team.
- Maintain proper records of customer complaints, queries, and resolutions.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Maintain good response time and customer satisfaction.
- Coordinate with internal teams for issue resolution.
- Prepare and submit daily support/DSR reports as required.
Required Skills
- Valuable communication skills in English and Hindi/Marathi.
- Strong customer-handling and problem-solving skills.
- Basic understanding of software applications and troubleshooting.
- Comfortable handling both calls and chat support.
- Good typing and computer skills.
- Ability to understand customer issues and explain solutions clearly.
- Patience and a customer-focused approach.
- Ability to work in a team and handle multiple queries.
Qualification
- Graduate in any discipline.
- Diploma/degree in Computer/IT will be an added advantage.
Preferred Experience Experience in any of the following will be an advantage:
- Technical Support
- Software Support
- POS/Billing Software Support
- Customer Support
- Call Centre / Chat Support
- SaaS/Product Support
Working Schedule Monday to Saturday | Full-Time
Salary
₹15,000 – ₹25,000 per month, depending on experience and interview performance.
Location: Nagpur
Immediate joiners / candidates with short notice periods will be preferred.