Company Description Infosec Ventures incubates and scales cybersecurity innovators that address critical inefficiencies and deliver high return on investment for customers. The organization focuses on securing both technical systems and the “human operating system,” reflecting a holistic approach to cyber safety. Current ventures include platforms such as humanfirewall.io, emailauth.io, bugsbounty.com, and securityrating.com, among others.

Infosec

Ventures values strong execution, turning impactful ideas into high-growth businesses, and offers team members the opportunity to contribute directly to global cybersecurity solutions.

Role Description The Customer Success Specialist is a full-time, on-site role based in Gurugram. In this position, the specialist will engage with customers daily to ensure successful onboarding, effective product adoption, and ongoing satisfaction across Infosec Ventures’ portfolio solutions.

Responsibilities include responding to customer inquiries, resolving issues, providing product guidance, and gathering feedback to help improve services and user experience. The specialist will collaborate with product, sales, and support teams to address customer needs, track key success metrics, and contribute to customer-focused process improvements.



The role also involves maintaining accurate customer records, preparing status reports, and proactively identifying opportunities to enhance customer value and retention.

Qualifications

- Customer-facing expertise, including strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and guide users effectively.
- Ability to drive Customer Satisfaction through empathy, follow-through, and a focus on long-term customer relationships and retention.
- Robust Communication skills, both written and verbal, to explain technical concepts clearly, manage expectations, and collaborate with internal teams.
- Analytical Skills to interpret customer data, identify patterns, monitor usage and success metrics, and recommend improvements.
- Relevant experience in customer success, account management, or technical support, preferably in SaaS or cybersecurity environments.
- Comfort working with CRM and support tools, documenting interactions, and maintaining organized customer records.
- Ability to work on-site in Gurugram, manage multiple priorities, and adapt to a fast-paced, innovation-driven environment.
- Bachelor’s degree in business, technology, communications, or a related field, or equivalent practical experience.

📌 Customer Success Specialist (Gurugram)
🏢 Infosec Ventures
📍 Gurugram