As a Customer Success Manager at Optifye, you'll own the post-sale relationship for a portfolio of manufacturing customers — driving renewals and expansion, and ensuring every deployment runs operationally smoothly from onboarding through steady-state usage. This is a combined customer success and operations role: you will be on-site at customer factories 3–4 times a week, and expected to be as strong operationally as you are commercially.

Own the end-to-end post-sale relationship for a portfolio of accounts, from onboarding through renewal

Lead in office onboarding and implementation visits at customer factories, 3–4 times a week

Identify and close cross-sell and upsell opportunities within existing accounts

Track account health operationally — usage, adoption and issue resolution — and drive fixes proactively

Act as the primary point of contact for customer escalations, working cross-functionally with product and delivery teams

Communicate fluently in Hindi and English with plant-level and leadership stakeholders

📌 Customer Success Manager (Gurugram)
🏢 Vitromed Healthcare
📍 Gurugram