Position Overview

We are seeking Customer Success Specialist/ Manager to join our team in supporting global customers during night shift hours. This role involves working directly with clients to implement, onboard, and provide ongoing support for our cybersecurity technical products.

Key Responsibilities

Guide customers through the implementation process of Strobes CTEM platform

Conduct technical onboarding sessions for new clients

Provide technical support and troubleshooting assistance

Educate customers on platform features and best practices

Manage customer relationships and ensure the successful adoption of our solutions

Document customer interactions and maintain accurate records

Collaborate with internal teams to resolve customer issues

Requirements

Education & Experience:





Bachelor’s degree (recent graduates welcome)

2-4 year of qualified experience

Skills & Competencies:

Excellent verbal and written communication skills

Strong problem-solving abilities

Basic understanding of technology concepts

Customer-oriented mindset

Ability to work independently in a fast-paced environment

Professional Development

This position offers exceptional learning opportunities in the cybersecurity domain.

You will gain hands-on experience with enterprise security solutions and develop expertise in threat management technologies

📌 Customer Success Manager (India)
🏢 Strobes Security
📍 India