Company Overview:Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $11 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence. We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

Why Join Us

● Annual Retention Bonus: Additional revenue-linked bonus ranging from 20% to 100% of fixed salary, awarded to the top-performing 50% of employees every December. ● Fully Remote: Work from anywhere, with complete location flexibility. ● Learning & Development: Company-sponsored programs to support continuous growth. ● Annual Retreats: Enjoy 3–5 day company-wide retreats at premium 5-star resorts and hotels. ● Comprehensive Insurance: Full coverage for your well-being. ● Global Exposure: Opportunity to work directly with business owners across Europe.● Performance-Driven Growth: The top one-third of our team has consistently received 30%+ annual salary hikes for the last five years.

Current Opening

We are looking for a competitive, cutting-edge, and driven individual to join our Customer Success Team as a Customer Success — Manager (APAC & Europe). In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions.

Location: Remote

Working Hours: Monday - Friday - 12 PM to 10 PM IST (42.5 hours every week)

No. of positions: 2 (APAC & Europe)

What You Will Do





● Key account management, including handling account renewals ● Onboarding new customers, helping them set up their workflows & training their users ● Understand and align with customers’ needs to help them achieve their goals ● Advise customers on best practices & KPIs for businesses of their size. ● Host regular online sessions with customers to align with their needs, discuss adoption, and identify areas of opportunity ● Understand client risks and recommend solutions ● Champion customer needs the product team for future updates

Requirements

● 2-5 years of customer-facing/customer success role in a B2B SaaS or Consulting company. ● Excellent Verbal and Written communication skills ● Must be articulate, organised, detail-oriented, and have the ability to multitask in a dynamic, fast-changing work environment. ● Self-driven and proactive nature ● Knowledge of customer success processes● Patient and active listener

Preferred Skills

● Proven work experience as a Customer Success Manager or similar role implementing software or similar tools. ● Technical skills are required as they relate to the use of the product or service.

Selection Process (Online/Virtual)

Our process includes rounds such as an assignment and virtual interviews—all designed to assess your analytical thinking, communication skills, and problem-solving abilities.

Round 1: Presentation Round – This assessment is designed to evaluate the candidate’s research abilities, presentation skills, and written communication. Round 2: Interview with the Senior Customer Success Manager and/or Associate Director Round 3: Interview with the Head of Customer Success and the Head of People Success. Round 4: Final discussion with the CEO.

Take the leap and launch your career with Recruit CRM—where your curiosity, commitment to excellence, and creative problem-solving skills are valued and nurtured.

📌 Customer Success Manager (Pune)
🏢 Recruit CRM
📍 Pune