Job Title: Customer Support Executive (Regional Languages Prefer only)

nOffice Location: Gurugram, Haryana (Only)

nContact Person - HR Anjali - What's app your resume to

nInterview Mode - Face to Face only (No Virtual rounds)

nWork Mode- On-site working

nWorking days- 6 days working with a roster off

nPreferred Languages- English, Hindi, Tamil, Telugu, Kannada, Malayalam

nSalary- 3 - 4.2 LPA

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nPolicyBazaar is looking for energetic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

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nKey Responsibilities:

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- Handle inbound and outbound calls to address customer queries and concerns.
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- Provide accurate information regarding insurance policies, premium calculations, and policy status.
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- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
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- Maintain customer records by updating information in the CRM system.
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- Ensure customer satisfaction through professional communication and problem-solving.
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- Meet daily, weekly, and monthly targets set by the team lead.
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nRequired Skills:

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- Excellent communication skills (verbal and written) in any regional languages with English and Hindi.
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- Ability to handle customer queries efficiently and politely.
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- Basic computer knowledge and proficiency in MS Office and email.
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- Patience and empathy to manage difficult or irate customers.
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- Prior experience in customer support role is a plus.
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- Freshers and experience both can apply.
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- Minimum education: Graduate.
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- Salary package 3 LPA to 4.2 LPA.
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nInterested candidates can share their resume to

nor What's app to

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nRegards,

nHR Anjali

nPolicy Bazaar

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nWe are looking for Immediate joiners.

📌 Customer Service Specialist (Haryana)
🏢 Policybazaar.com
📍 Haryana