Pay: ₹20,000.00 - ₹30,000.00 per month

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Job Title: Customer Service Executives – US Voice Process

Location: DN Nagar, Andheri (West), Mumbai (Work from Office)

Job Type: Full-time, Permanent

Shift: US Night Shift (9:00 PM – 6:00 AM)

Pay: ₹20,000 – ₹30,000 per month (₹2.4 LPA – ₹3.6 LPA) Uncapped Incentives

About the Role

We are urgently hiring dedicated and clear-spoken Candidates for our distinct, high-growth international (US) voice process.

Operating out of our modern facility in DN Nagar, Andheri (West), you will be the voice of our company for US clients—delivering excellent customer service and/or driving sales.

Positions Available

Customer Service Representative (US Voice)

- Focus: Customer Satisfaction, Query Resolution & Retention
- Responsibilities:
- Handle inbound / outbound customer calls regarding billing inquiries, account updates, service support, and resolution of complaints.
- Deliver empathetic, active-listening support while maintaining international quality standards.
- De-escalate customer concerns calmly and negotiate solutions within company policy.
- Accurately log customer interactions and account statuses in CRM software and MS Excel.

Candidate Requirements
- Experience:



6 months to 3 years of experience in an International US Voice Process (BPO experience mandatory).
- Location: Must currently reside in Mumbai Suburbs (manageable daily commute to DN Nagar).
- Communication: Exceptional spoken and written English skills with a clean, neutral accent and high confidence.
- Technical Skills: Basic computer proficiency, including working knowledge of MS Excel, MS Word, and Outlook Email.
- Shift Availability: Absolute readiness to work fixed US Night Shift (9:00PM to 6:00AM)
- Qualifications: Open to Higher Secondary (12th Pass) and Graduates in any stream.

(Please Note: Freshers and candidates with only domestic voice process experience will not be shortlisted.)

What We Offer

- Competitive Pay: ₹20,000 – ₹30,000 per month fixed net salary (commensurate with skill set and interview evaluation).
- Uncapped Incentives: Highly lucrative monthly incentive programs for both support and sales profiles.
- Fast-Tracked Hiring: 1-day interview process with immediate spot offers for suitable candidates.
- Growth & Safety: Safe, skilled work atmosphere designed for women professionals.

Apply: Drop your updated CV via WhatsApp - 91 (phone hidden)

Work Location: In person

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Representative – US Voice Process (Andheri West)
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📍 Andheri West