Education : B.Com / M.Com/Diploma in Logistics & SCM

nExperience : 5 to 6 Years of qualified experience

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nKey activities :

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1. Receipt of Purchase orders from end customers (OEM’s, Distributor etc)
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2. Scrutiny of orders for correctness and completeness for agreed terms and conditions (Payment term, Delivery term, Currency, Price, Trade discount etc)
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3. Booking of sales orders in SAP, based on normal or special pricing and send order acknowledgment copy to customer on time
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4. Aligning with Sales / Factory / Customer for any special actions on the orders
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5. Logistics co-ordination for shipments
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6. Communication to customers on order status, open orders and Priority order status on time to time.
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Checking and updating the customers master data on time to time in SAP in consultation with Commercial team
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8. Handling of customer complaints & return shipment
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9. Keeping monthly track of MIS and defined KPI’s
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10. Monitoring accuracy of orders placed by customer and timely updating to management
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11. Sharing DN report with Distributor for complete shipment consolidation
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12. On time sharing of DN details from Germany warehouse to get the FF details from customer
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13. Issuing Proforma invoice to Advance customer & follow up for payment before releasing the DN
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14. Responsible for customer's EDI management as & when / where applicable
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📌 Customer Service Officer (Mumbai)
🏢 TDK Electronics
📍 Mumbai